Angela Spohn
Independence
Summary
With over 20 years of success and experience in customer and personal service, I am a passionate front-end supervisor dedicated to delivering exceptional customer service. Expertise includes effective planning, computer literacy, cash management, inventory control, task delegation and training experience. Thrives in fast-paced environments and excels at fostering positive relationships with customers and team members.
Overview
24
24
years of professional experience
Work History
Front End Supervisor
Lowe's Home Improvement
Kansas City, Mo
09.2016 - Current
- Promoted twice in first 5 years working at company from Head Cashier (entry level key carrier) to sales floor supervisor before moving to supervisor over the largest team in the store
- Supervise multiple teams in corporate resets of over 700 bays in the store in 2021
- Prepare the Front End for Front End Transformation by cycle counting all stock in advance to ensure full shelves, coordinate with sales floor team to find homes for all items that were prior stocked in cages of the front end, organizing all items from registers and top-stock areas to ensure quick reassembly once new POS were built
- Fill role of Manager on Duty with ASMs and Store Manager are unavailable
- Deliver excellent customer service by assisting customers with problematic sales, orders and/or financial issues
- Assist customers across the store with shopping and ordering needs
- Monitor cash levels at the registers
- Handle all store order management to ensure inventory accuracy
- Delegate plans to front end team for stock and training
- Train new associate in company policies and best practices to ensure customer satisfaction and retention
- Work backup cash office and monitor the credit card charge-back and cash register discrepancies
- Document and counsel associates in performance and/or attendance issues
- Lead by example, filling in anywhere needed across the front end to ensure minimized impact on the customer
Full Time Merchandise Manager
Dollar Tree
Kansas City, Mo
09.2009 - 09.2016
- Promoted from Part-time Third key carrier at the smallest store in district to Acting Store Manager during the busiest season (4th quarter) at a larger store near Zona Rosa
- Helped set up and open largest location in the Metro area at that time
- Lead the process to shut down the last Deals store in the Northland
- Took the Boardwalk store from a fully, packed back room with a disorganized sales floor to being up 12% in sales by the end of my first year and multiple winner of most organized store in the district
- Responsible for all preparation, planning and execution of weekly freight flow plans
- Review shipping manifests prior to receiving in order to plan entire store layout and display changes
- Review and oversee inventory levels including placing manual orders and cycle counting to ensure full shelves with accurate on hand numbers
- Plan all breaks and meals for the staff daily
- Daily money management including preparing deposits, making change orders, daily audits of the safe, and registers as well as review of prior day financial records
- Delivering excellent customer service by greeting customers and assisting with their shopping needs
- Address customer inquiries and resolve customer complaints in swift manner
- Train new staff on both register and stocking
- Complete weekly schedules for staff based on hours allotted to projected sales, adjusting hours as necessary to come in under budget
- Conduct interviews to hire staff for store
- Open store and close store
- Use asset prevention policies to protect company assets and ensure safe work environment
- Document and conduct counselings for attendance or behavioral issues
- Fulfill shipment needs utilizing UPS and USPS methods
- Created cross merchandise displays to increase sales and average sales ticket
Third Key Carrier
Dollar General
Kansas City, Mo
05.2008 - 07.2009
- Promoted from Part Time Cashier to Part Time Third Key Carrier within 3 months of employment at the store
- From August 2008 to January 2009 was the only permanent key carrier in the store with the support of floating third keys to run store
- Responsible for all preparation, planning and execution of weekly freight flow plans
- Review shipping manifests prior to receiving in order to plan entire store layout and display changes
- Review and oversee inventory levels including placing manual orders and cycle counting to ensure full shelves with accurate on hand numbers
- Plan all breaks and meals for the staff daily
- Daily money management including preparing deposits, making change orders, daily audits of the safe, and registers as well as review of prior day financial records
- Delivering excellent customer service by greeting customers and assisting with their shopping needs
- Address customer inquiries and resolve customer complaints in swift manner
- Train new staff on both register and stocking
- Complete weekly schedules for staff based on hours allotted to projected sales, adjusting hours as necessary to come in under budget
- Open store and close store
- Use asset prevention policies to protect company assets and ensure safe work environment
- Tracked and reported to district manager on store statistics
- Documented and counseled store staff on attendance or behavioral issues
- Created cross merchandise displays to increase sales and average sales ticket
Car Hop
Sonic Drive-In
North Kansas City, Mo
09.2007 - 05.2008
- Greet customers and assist in taking customized orders
- Accurate Cash Handling procedures
- Thanking the customer
- Make orders in a quick, yet accurate fashion
- Count down personal till at end of every shift
- Check accuracy of orders before delivering to customers
- Ensure accurate counts on all products received
- Keep work area stocked and tidy as well as sanitized multiple times a day
- Frequently switched between roles in the store to support the changing needs of the business throughout the day
Pharmacy Technician
Prescription Solutions Pharmacy
Overland Park, Kansas
08.2006 - 08.2007
- Helped to set up all areas of the pharmacy floor
- Calibrated every machine on pharmacy floor for high level accuracy in medication dispensing
- Was one of the few technicians chosen and then crosstrained in every department on the pharmacy floor as well a shipping and in the mail room processing prescriptions sent in
- Enter new patient profiles and prescriptions into medication input software system
- Managed pharmacy inventory of medications through cycle counting, product date rotation, ordering
- Checked daily for recalls of any medications and immediately pulled them
- Lead by example in proper pharmaceutical safety procedures and standards to minimize medication loss
- Calculated, weighed, counted and/or mixed ingredients with precision
- Labeled all medications appropriately with both cautionary and auxiliary labels
- Proficiently input and processed orders
- Actively followed all state and federal guidelines to ensure always in compliance with Health Insurance Portability and Accountability Act (HIPAA) Guidelines
- Maintained clean, tidy work stations and frequent sanitation
- Trained new technicians hired after the pharmacy was open to fill orders
Marketing Specialist
Opportunities Unlimited Publications
North Kansas City, Mo
01.2004 - 08.2006
- Originally hired for the entry level position of hand stuffing envelopes and quickly promoted to postal meter technician for department due to mechanical aptitude
- Cross-trained in all departments in the warehouse due to flexibility and quickly learning new skills
- Promoted from warehouse floor roles to marketing specialist over all secondary and tertiary companies
- Quality control in a fast paced, high volume environment
- Run postal meter and ensure correct endorsement of every piece of mail
- Sort international mail going out into proper mailing zones by postage
- Analyze ratings and programming features of competitors to evaluate the effectiveness of the current marketing strategies
- Managed inbound and outbound marketing campaigns to support sales teams and partnering companies
- Established production schedules and meet all deadlines to keep schedules
- Created a more effective filing system to accelerate all document processing
- Processed confidential information and maintained protocols to protect sensitive information
- Compiled statistical information for reports for the Head of Marketing to review
Third Key Carrier
Blockbuster Video
Kansas City, Mo
01.2001 - 08.2003
- Promoted to third key within 1 year of hire date
- Created new stock rotation and organization system for consumable products, reducing product going out of date
- Primary member of the monthly inventory team due to high level accuracy and 10 key speed
- Check out customers in quick and friendly fashion
- Accurate Cash handling
- Assist customers in locating or ordering films
- Received new products
- Cleaning store
- Opening and Closing store
- Straightening the sales floor to ensure grand opening ready every morning
- Work overtime during busy seasons
- Rotated consumable products
- Provide professional and courteous service at all times
- Sign new customers up for rental account
- Active sell rewards accounts to increase store sales and client retention
- Address customer inquiries and resolve customer complaints in professional fashion
- Reorganized the sales floor to support new products and company resets
- Train and mentor new employees
- Managed staff breaks
Education
High School Diploma -
William Chrisman High School
Independence, MO05-2001
Skills
- Cash Register Operation and Management
- Multitasking
- Customer Service
- Complaint Resolution
- Workflow Management
- Strong Communication Skills
- Inventory Control Procedures
- High level accuracy in 10-key
- Typing skill averaging 30 WPM
- Trainer
Timeline
Front End Supervisor
Lowe's Home Improvement
09.2016 - Current
Full Time Merchandise Manager
Dollar Tree
09.2009 - 09.2016
Third Key Carrier
Dollar General
05.2008 - 07.2009
Car Hop
Sonic Drive-In
09.2007 - 05.2008
Pharmacy Technician
Prescription Solutions Pharmacy
08.2006 - 08.2007
Marketing Specialist
Opportunities Unlimited Publications
01.2004 - 08.2006
Third Key Carrier
Blockbuster Video
01.2001 - 08.2003
High School Diploma -
William Chrisman High School