Summary
Overview
Work History
Education
Skills
Timeline
Barista
Angela O’Brien

Angela O’Brien

Jefferson City,Mo

Summary

I have learned and achieved so many things through out my career. But my main achievement or accomplishment is learning that not one person is the same and has to be treated differently upon their personality traits and work values. I have learned so much from every single person I have met and trained and I truly believe there are many more ways to learn from others out there.

Overview

37
37
years of professional experience

Work History

  • During my Department of Revenue career, I did work part-time evening positions as listed below, throughout my 30 years of service.
  • ChristianCleaning Services
  • Fairway Grocery Store-Deli
  • Roedel Janitorial
  • Atkins Cleaning
  • Cole County Sheriff's Department
  • Schnucks Grocery Store

Senior Accounts Assistant

Department of Revenue-Retired
01.2014 - 01.2025
  • Daily reports to run and process before manually preparing deposits to the bank.
  • Most excel sheets were already created/designed for me to enter and keep track of the many taxes which include but are not limited to: withholding, insurance, corporate, fiduciary, medical and recreational marijuana tax (since this is not federally funded it goes to veterans funds) to and also use/ sales tax.
  • Manual deposits were my job as others did electronic deposits. As many deposits have gone to electric there was still plenty to prepare, balance and endorse for the bank. Some very large amounts to very small amounts.
  • Temporary evening supervisor for one income tax season. Trained and supervised four temporary employees to run our document scanning machines which would send a copy of document and come through on a processing program to be manually key entered.
  • Boosted financial transparency with precise generation of monthly reports for management review.

Data Entry Operator I - III, Account Processing Clerk I - III

Department of Revenue
01.1995 - 01.2014
  • To accurately enter personal income tax forms mailed in. Being this was before the more technical advanced systems there was quotas that had to be followed.
  • During this time I was able to help out with a little bit of Conservation Department keying deer hunting tags. I was able to wear gloves but that was a difficult task at hand to key with gloves.
  • Also, helped in Motor Vehicle input of marine titles. Which consisted of VIN numbers and names and addresses that had to be entered correctly.
  • As technology improved during the years we gained new processing capabilities and programs. This put me on a “TEST TEAM” for Tire and Battery FeeTax forms for the new Revenue Premier programming system.

Data Entry Clerk

FLORIDA NO FAULT INSURANCE
01.1991 - 01.1993
  • Tasks included accurate and timely input of customers insurance claims. Sometimes one claim could take hours depending on how bad the accident.
  • Trained new employees after a couple months of being hired on.

Customer Service/Data Entry

SEARS ROEBUCK Parts and Services Department
01.1989 - 01.1991
  • Took money and orders from the small engine repair guys and entered in the computer and register.
  • Balancing with management was a necessity
  • Customer Service. Helped out at front desk when needed

Customer Service/Engraver

Things Remember Kiosk
01.1988 - 01.1991
  • Engraver- I would manually, with metal embedded pieces, engrave on customer purchased items. There so many items in stock that making errors was not allowed. Had to double sometimes triple check spellings.
  • Customer Service Assistant- Many times left on my own due to being responsible and helpful when there is no engraving to do. I took orders and and directed customers to what they maybe needing and wanted.
  • Assistant Manager- With accurate customer service and multi-tasking I was then lead into payroll and scheduling.
  • I did put in my two weeks after leaving college and moved to Florida. When I returned home to Missouri I was hired back.

Education

Certificate - Information Processing

Metro Business College
Jefferson City, MO
03.1991

Diploma -

Jefferson City Sr. High
Jefferson City, MO
05.1989

Certificate -

Nichols Career Center
Jefferson City, MT
05.1989

Skills

  • Keeping customer and fellow employees information confidential
  • Customer Service
  • Accurate and Timely input of Customer information
  • Training others

Timeline

Senior Accounts Assistant

Department of Revenue-Retired
01.2014 - 01.2025

Data Entry Operator I - III, Account Processing Clerk I - III

Department of Revenue
01.1995 - 01.2014

Data Entry Clerk

FLORIDA NO FAULT INSURANCE
01.1991 - 01.1993

Customer Service/Data Entry

SEARS ROEBUCK Parts and Services Department
01.1989 - 01.1991

Customer Service/Engraver

Things Remember Kiosk
01.1988 - 01.1991

Certificate - Information Processing

Metro Business College

Diploma -

Jefferson City Sr. High

Certificate -

Nichols Career Center

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Angela O’Brien