Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Key

St Louis

Summary

Hotel Manager seeking a position with a growing hospitality company that would enable me to apply my knowledge and expertise to drive customer service scores.

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Determined Front Office Supervisor with several years of experience in busy office settings. Adept at motivating a staff to increase sales and leading through example of fantastic customer service and maintenance of long-term client relationships.

Overview

17
17
years of professional experience
1991
1991
years of post-secondary education

Work History

Front Office Supervisor

Marriott Hotels
04.2019 - Current
  • Resolved service-related problems in a timely manner
  • Conduct monthly staff meetings
  • Trained, directed the work of resolved issues/problems and coach and counseled the front desk team members
  • Maintained a high level of customer satisfaction and service for all guests
  • Courtyard Creve Coeur

Operations Manager

Marriott
St Louis
02.2023 - 12.2026
  • Oversaw daily hotel operations and ensured compliance with brand standards.
  • Managed team performance and facilitated ongoing staff training programs.
  • Coordinated cross-departmental communication to enhance guest satisfaction.

Housekeeping Manager

Interstate Hotels
06.2012 - 04.2019
  • Coordinated housekeeping assignments according to occupancy demand
  • Completed monthly linen and guest supply/inventory
  • Investigated complaints and handled problem resolution for department
  • Room inspections
  • Residence Inn Chesterfield

Laundry Supervisor

Interstate Hotels
01.2010 - 06.2012
  • Residence Inn Galleria

Education

Summer
Saint Louis, Mo

Skills

  • Service-oriented
  • Hotel operations and management
  • Guest satisfaction specialist
  • Natural leader
  • Training and Development
  • Diligent
  • Efficient
  • Team building
  • Cross training
  • Guest relations
  • Staff training
  • Problem resolution

Timeline

Operations Manager

Marriott
02.2023 - 12.2026

Front Office Supervisor

Marriott Hotels
04.2019 - Current

Housekeeping Manager

Interstate Hotels
06.2012 - 04.2019

Laundry Supervisor

Interstate Hotels
01.2010 - 06.2012

Summer
Angela Key