Angela Johnson-coleman

Cash control, run front end, cash out purchases,customer service

• Oversaw daily operations to ensure compliance with safety and quality standards.
• Mentored team members, fostering a collaborative environment that enhanced performance.
• Implemented process improvements that streamlined workflows and increased efficiency.
• Coordinated training sessions for new employees, enhancing onboarding experience and retention rates.
• Analyzed inventory levels to optimize stock availability and reduce excess waste.
• Developed schedules to ensure adequate staffing during peak hours, improving customer service delivery.
• Monitored performance metrics, providing feedback to drive continuous improvement among team members.
• Collaborated with management on strategic initiatives aimed at enhancing overall department productivity.
• Trained new team members by relaying information on company procedures and safety requirements.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Worked different stations to provide optimal coverage and meet production goals.

• Processed customer transactions efficiently using point-of-sale systems.
• Maintained accurate cash drawer, ensuring proper cash handling procedures.
• Assisted customers with inquiries and product information to enhance shopping experience.
• Handled returns and exchanges in accordance with company policies for customer satisfaction.
• Trained new cashiers on operational procedures and customer service standards.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

• Developed and implemented operational strategies to enhance team performance and efficiency.
• Led cross-functional teams in executing project deliverables and meeting organizational goals.
• Streamlined processes, resulting in improved workflow and reduced operational delays.
• Mentored team members, fostering skills development and promoting a collaborative work environment.

• Assisted in developing operational strategies to enhance team efficiency and service quality.
• Coordinated staff schedules to optimize resource allocation and ensure coverage during peak hours.
• Implemented process improvements that reduced response times for customer inquiries and complaints.
• Monitored inventory levels, ensuring timely restocking of supplies and minimizing waste.
• Collaborated with management to analyze performance metrics, identifying areas for operational enhancements.
• Led weekly team meetings to discuss goals, address challenges, and foster a collaborative work environment.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.