ANGELA HUNTER

Responsible for creating a pleasant and seamless patient experience during all activities reflated to the front office of ambulatory clinic. Including scheduling patient registration, copay, collection and point of service paperwork.

• Opened, maintained and changed accounts using SalesPro/DepositPro
• Consistently achieved above average performance ranking for both customer service and sales.
• Calculated and submitted cash orders for the branch making sure that we meet all cash demands to run a successful business day
• Balanced the vault and one cash box daily

• Screened patients before and during admissions processes.
• Verified insurance and collected critical data elements to properly identify and bill patients.
• Prepared patients for departure by coordinating discharge plans and paperwork.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.

• Provided customer service to lobby customers and phone inquiries
• Redirected phone calls to other departments and local branches
• Executed customer transactions, including deposits, withdrawals
• Money orders and checks
• Rapidly and efficiently prepared customer and ATM cash and change orders
• Processed quarterly Vault and ATM audits with a zero-error rate
• 2DST Systems

• Addressed and resolved customer product complaints empathetic ally and professionally.
• Verified all required customer information for tracking purposes.
• Prepared reports and communication for senior management and clients