Angela Hill
Potosi
Summary
Dynamic and results-oriented Registration Clerk with a proven track record at Washington County Memorial Hospital. Excelled in patient registration and workflow management, enhancing billing accuracy and reducing insurance verification errors. Demonstrated exceptional interpersonal communication and a proactive approach, consistently exceeding performance expectations. Skilled in healthcare software and committed to confidentiality compliance.
Overview
4
4
years of professional experience
Work History
Registration Clerk
Washington County Memorial Hospital
10.2021 - Current
- Completed registration paperwork, verifying accurate patient information
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed including the texting app.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests
- Served as a liaison between patients, clinical staff, and administrative personnel to facilitate optimal communication and coordination of care
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Expedited emergency department admissions by quickly gathering necessary information while maintaining a calm demeanor under pressure.
- Reduced errors in insurance verification, ensuring accurate billing and timely payments from insurance companies.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Assisted in processing patient payments via cash, checks and credit cards.
- Demonstrated adaptability when dealing with unexpected changes or challenges in daily tasks or responsibilities.
- Performed various administrative tasks such as managing office supplies inventory, organizing files/documents storage system and updating electronic databases.
- Consistently met or exceeded performance expectations, contributing to a positive reputation for the registration department.
- Upheld HIPAA regulations and standards for protecting patient information.
- Accurately document daily and monthly totals of patients seen by individual providers to supervisor
Case Manager
Disability Resource Association Inc
09.2020 - 09.2021
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Education
Diploma - General Studies
Crystal City High School
Crystal City, MO06.1993
Skills
- Problem-solving
- Patient registration
- Payment processing
- Registration data intake
- Experience with software
- Healthcare experience
- Office organization
- Medical terminology
- Proactive approach
- Insurance verification
- Appointment scheduling
- Confidentiality compliance
- Initiative-taking
- Pre-registration documentation
- Efficient workflow management
- Interpersonal and written communication
- Typing speed
- Monthly reporting
- Verbal and written communication
- Documentation and reporting
- File maintenance
- Demographics information
- HIPAA procedures
- Multitasking and prioritization
- Verification and eligibility
- Registration documents
- Heartsaver first aid (first aid)
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Effective communication
- Self motivation
Timeline
Registration Clerk
Washington County Memorial Hospital
10.2021 - Current
Case Manager
Disability Resource Association Inc
09.2020 - 09.2021
Diploma - General Studies
Crystal City High School
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