ANGELA CAMPBELL
Kansas City,MO
Summary
Seasoned operations leader with a strong track record of driving efficiency and successfully managing cross-functional teams. Dedicated the past 2 1/2 years to caring for family following the tragic loss of sister and brother-in-law. Now ready to re-enter the workforce and utilize exceptional leadership skills to make a meaningful impact in the field of revenue cycle.
Overview
8
8
years of professional experience
Work History
US Manager Credit Balance
R1 RCM
08.2020 - 11.2022
- Supervised team of five on shore associates as well as multiple offshore teams working Credit Balance
- Assessed incoming and pending AR metrics and adjusted operational plans to uphold quality standards
- Oversaw high-volume accounting operations focused on efficient budget administration, AP/AR, and other fiscal management needs
- Supported Medical Billing Representatives and Team Leads with special projects and added job duties
- Developed metrics for yearly goals, supporting key performance results
- Followed established internal controls and policies
- Validated existing accounting management and reporting systems to assess quality and conformance, find problems and implement corrective actions
- Established and enforced internal controls, workflows, and policies for tracking, reconciling, and reporting on accounting activities
- Developed strategic plans for day-to-day financial operations
- Participated in onboarding of new clients and entities
- Managed approximately 50 to 75 incoming emails per day
Patient Financial Services Supervisor
Cerner
02.2015 - 08.2020
- Expanded cross-functional organizational ability by collaborating across departments on priorities, functions, and common goals
- Maximized performance by checking daily activities and mentoring team members
- Improved operational planning and business frameworks to enhance resource use and reduce waste
- Onboarded new employees with training and new hire documentation
- Prepared and recommended long-range plans for development of department personnel
- Evaluated report data to proactively adjust and enhance operations
- Compiled data highlighting key metrics to report information, find trends and identify methods for improving results
- Approved regular payroll submissions for employees
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs
- Cross-trained existing employees to maximize team agility and performance
- Established and updated work schedules to account for changing staff levels and expected workloads
- Reviewed performance data to check and measure productivity, goal progress and activity levels
- Evaluated employees strengths and assigned tasks based upon experience and training
- Accomplished multiple tasks within established time limits
- Delivered feedback to decision-makers regarding employee performance and training needs
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Managed team of twenty employees, overseeing hiring, training, and professional growth of employees
- Managed approximately 100 to 200 paper claims daily
Education
High School Diploma -
St Pius X High School
Kansas City, MO05.1993
Skills
- Revenue cycle optimization
- Project coordination
- Strong command of Microsoft Office suite
- Effective relationship management
- Claim analysis
- Billing cycle management
- Revenue analysis
- Claims processing expertise
- Proficient in medical billing
- Support for clinical staff
- Proficient in revenue metrics
Affiliations
- HFMA
- R1 RCM Leadership Experience Managers Program
Timeline
US Manager Credit Balance
R1 RCM
08.2020 - 11.2022
Patient Financial Services Supervisor
Cerner
02.2015 - 08.2020
High School Diploma -
St Pius X High School
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