- Volunteer Work
- Boxing
- Volleyball
- Education/Training
- Health/Saving and Improving lives
- Family
Angela Biggs
5823 NE 42nd Street, Kansas City,MO
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple high risk tasks effectively and efficiently in fast-paced, hazardous environments. Continually taking a proactive approach to identify and address issues, with focus on optimizing processes and supporting team objectives, understanding, and continuous progress. Strong Beliefs in training, education, support, accountability, moral and creating a working environment that team members do not dread coming to.
Overview
25
25
years of professional experience
Work History
Server (Part Time)
Coopers Hawk
03.2025 - Current
- Provided exceptional customer service, ensuring positive and recurring fine dining experiences for guests. Consistently receives positive feedback from patrons, team members and management.
- Maintain cleanliness and organization of dining area to enhance guest satisfaction and workflow optimization.
- Supports all team members, fostering a collaborative work environment that enhances overall productivity and positivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Managed inventory of dining supplies to prevent shortages during service.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Optician
Bennett Eyecare Midwest
03.2023 - 02.2025
- Conducted detailed vision tests to assess patient needs and recommend appropriate lens options. Expert in all visual equipment operations and trouble shooting issues.
- Educated patients on proper lens options focused on patient needs, care, and maintenance to enhance product longevity and patient satisfaction.
- Mentored, encouraged, trained, explained all aspects of job requirements, techniques and product knowledge to improve team performance, moral and patient satisfaction.
- Streamlined inventory management, reducing stock discrepancies and improving order accuracy.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Authorized, Verified and Filed claims with vision and medical insurance companies.
- Verified and updated patient records promptly to guarantee accurate patient information.
- Achieved a high rate of new and repeat business through diligent, respectful, tactful relationship-building efforts with patients and team members.
- Received continual positive reviews and recognition for going above and beyond to address patient concerns and needs.
- Maintained safe, clean and organized environment to increase safety measures to staff and patient.
Phlebotomist
Biolife Plasma Services
07.2023 - 02.2024
- Exceptionally Skilled and Familiar in areas of plasma donation including screening, phlebotomy, stock.
- Developed rapport and communicated processes to patients to alleviate anxiety during procedures, and ease patient comfort.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to safety and infection control protocols and maintaining a clean work environment.
- Used personal protective equipment correctly to protect coworkers and patients.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Participated in cross-training initiatives, improving the overall skill set of the team and promoting a collaborative work environment.
- Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Supported all team members and management with task to ensure a constant, safe, work flow and environment.
Bomb Loader
US Air Force
01.2012 - 06.2019
- Conducted and monitored routine inspections on large loading equipment, bombs, and aircraft to decrease the risk of deadly hazards and or explosions, decreasing the probability of incident to personal, equipment and wartime efforts, including loss of life, and extremely costly military equipment.
- Exposure, Understanding and Implementation of safety protocols when working in extreme climates, and hazardous conditions.
- Secret Security Clearance .
- Operated heavy bomb loading machinery equipment with extreme caution, precision and care.
- Participated in demanding continual ongoing training sessions to stay compliant with regulations and safety protocols.
- Maintained safe, orderly work environment free of hazards.
- Excellent at supporting team members, comradery, moral building, looking out for each others safety and cognitive abilities.
Paralegal
Jackson County Detention Center
01.2014 - 03.2015
- Processed intake and release of inmates entering and exiting the Jackson County Detention Center.
- Controlled inmate property.
- Collaborated with local, state and federal jurisdictions to ensure retention and release protocols, laws, rules and regulations were met.
- Documentation review and processing.
- Clearance, Training and Usage of restricted and sensitive law enforcement databases to include local, state and federal applications.
Recruiter
PrideStaff
09.2008 - 06.2009
- Coordinated recruitment processes to identify top talent across various departments.
- Developed and maintained relationships with hiring managers to understand staffing needs.
- Facilitated onboarding sessions to ensure smooth acclimation of new hires into company culture.
- Led initiatives to improve diversity hiring efforts, fostering an inclusive workplace environment.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Streamlined candidate screening processes to enhance efficiency and reduce time-to-fill positions.
Paralegal Supervisor
Booz Allen Hamilton, BAH
08.2007 - 08.2008
- Supervised daily operations of paralegal team, ensuring adherence to legal protocols and standards.
- Supervised and mentored team of 8 paralegals, fostering professional growth and enhancing overall team performance.
- Coordinated communication between attorneys and paralegals, facilitating collaboration on complex cases.
- Analyze workflow processes, identifying areas for improvement to enhance operational effectiveness in case management.
Paralegal
Jackson County Prosecutor's Office
06.2000 - 06.2007
- Conducted legal research to support case preparation and ensure compliance with regulations.
- Drafted and reviewed legal documents, including, arraignment, preliminary, and discovery materials.
- Collaborated with attorneys to manage case files and streamline workflow processes.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Communicated with courts, defense counsel, law enforcement, local, state and federal jurisdictions to ensure accurate judicial processes.
- Assisted other jurisdictions with CAFA (drug forfeiture) procedures and implementation.
Education
Master of Science - Human Resources Management
Park University
Parkville, MO 12-2027
Bachelor of Science - Healthcare Management
Park University
Parkville, MO05-2026
Certificate of Technical Studies - EMT
IHM Academy of EMS
Independence, MO06-2015
Certificate of Technical Studies - Medical Assisting
Pinnacle Career Institute
Kansas City06-2009
Skills
- Exceptional Team Building and Leadership Abilities
- Prior Planning
- Time Management
- Attention to detail
- Public Safety
- Personnel training
- Equipment Maintenance
Interests
Timeline
Server (Part Time)
Coopers Hawk
03.2025 - Current
Phlebotomist
Biolife Plasma Services
07.2023 - 02.2024
Optician
Bennett Eyecare Midwest
03.2023 - 02.2025
Paralegal
Jackson County Detention Center
01.2014 - 03.2015
Bomb Loader
US Air Force
01.2012 - 06.2019
Recruiter
PrideStaff
09.2008 - 06.2009
Paralegal Supervisor
Booz Allen Hamilton, BAH
08.2007 - 08.2008
Paralegal
Jackson County Prosecutor's Office
06.2000 - 06.2007
Master of Science - Human Resources Management
Park University
Bachelor of Science - Healthcare Management
Park University
Certificate of Technical Studies - EMT
IHM Academy of EMS
Certificate of Technical Studies - Medical Assisting
Pinnacle Career Institute
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