Angela Albright
Desoto
Summary
Pharmacy professional with focus on accuracy and patient care. Adept at medication preparation and inventory management, contributing to efficient pharmacy operations. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.
Overview
13
13
years of professional experience
Work History
Pharmacy Technician
Westland Pharmacy
01.2025 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
Customer Service Lead
IMO's Pizza
10.2011 - 06.2023
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Trained new personnel regarding company operations, policies and services.
Education
DeSoto High School
Desoto, MoSkills
- Problem-solving skills
- Team collaboration
- Stocking shelves
- Workflow optimization
- Answering customer questions
- Medication dispensing
- Patient confidentiality
- Prescription filling
Timeline
Pharmacy Technician
Westland Pharmacy
01.2025 - Current
Customer Service Lead
IMO's Pizza
10.2011 - 06.2023
DeSoto High School
Similar Profiles
Luvett PriceLuvett Price
Leasing Agent at Westland Real Estate GroupLeasing Agent at Westland Real Estate Group
Jennifer TokarykJennifer Tokaryk
Insurance Agent at Westland Insurance GroupInsurance Agent at Westland Insurance Group
Sebastian WoodrowSebastian Woodrow
Marketing Manager at Westland Auto SalesMarketing Manager at Westland Auto Sales