Angel Shipps-Cook
Easton
Summary
I am looking to secure a position that allows me to effectively utilize the skills I have developed through my professional experience. I have several years of expertise in customer service, insurance claims, medical claims, and management. I enjoy meeting new people and strive to end each day feeling accomplished and purposeful.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Temporary Housing Claims Account Manager
THD / Alacrity Solutions
08.2024 - 05.2025
- Served as the central liaison for housing support inquiries, including lease extensions and renter concerns.
- Coordinated communication between adjusters and policyholders during the housing lifecycle.
- Managed service requests and product replacements with third-party vendors.
- Maintained client ledgers for billing and invoicing.
- Oversaw the move-out process, initiated lease extensions, and scheduled vendor pickups.
- Handled the collection and return of security deposits and resolved property damage disputes.
- Proactively addressed and escalated urgent issues as needed.
Claims Billing Specialist, Account Representative II, Workman's Comp and Motor Vehicle
Accelerated Claims
05.2021 - 05.2024
- Managed Workers' Compensation and motor vehicle claims for hospitals from initiation to resolution.
- Conducted high-volume calls to build relationships with patients, hospital personnel, insurance carriers, and legal representatives, ensuring clear communication.
- Organized billing work queues and maintained accurate account information across systems.
- Managed state-issued liens and optimized insurance payments through effective billing.
- Ensured timely data entry while adhering to HIPAA regulations.
- Applied expertise in medical terminology, UB04, CMS1500 and Explanation of Benefits (EOB) documents to streamline claims processing.
Supplement Writer
Storm Advisors
02.2017 - 07.2020
- Assisted insureds during storm damage and hurricane claims process.
- Handled AR/AP and account reconciliations.
- Prepared budgets and liaised with field/desk adjusters and claim handlers.
Supplement Writer
CMR Construction
11.2018 - 03.2020
- Assisted insureds during storm damage and hurricane claims process.
- Managed AR/AP, account reconciliations, and budget preparations.
- Remote
CAT Desk Adjuster
Erisk Solution
09.2018 - 11.2018
- Verified coverage, legal liability, and damage extent via telephone interviews.
- Conducted claim investigations, assisted insureds through the claim process.
- (Contract Assignment)
Property Manager
Maco Management
05.2017 - 08.2018
- Provided advice and assistance to potential residents, managed application process.
- AR/AP
- Handled move in and move out processes, property maintenance requirements.
Insurance Sales Agent
Will Woods State Farm Insurance
06.2016 - 05.2017
- Communicated with insureds, wrote policies based on individual needs.
- AR
Education
High School Diploma -
Central High School
Saint Joseph, MO05-1996
Skills
- Account management (10 years)
- AP / AR, Accounting, General Ledger
- Cerner, EPIC, NetSuite
- Computer skills (10 years)
- Customer service (10 years)
- EDI, Revenue Cycle, CRM
- Google Suite
- HCPCS and CPT
- Healthcare management
- HIPAA
- Medical claims
- Medical office
- Medical terminology
- Medicare / Medicaid
- Microsoft Office(10 years)
- Office management
- Organizational skills (10 years)
- Payroll
- Property management (10 years)
- Tax Preparer
- Workers' compensation
Certification
- Indiana - All Lines - Independent Adjuster #1040327 June 2024 - February 2027
- Texas - All Lines - Independent Adjuster #2328839 August 2018 - February 2020
- State Farm Estimatics June 2016 to Present
- Mitchell Estimating (Ultra Mate) Writing Estimates May 2015 to Present
- Mitchell Work Center Total Loss May 2015 to Present
- Federal National Adjuster September 2018 to September 2019
- Certified Medical Assistant / Medical Billing
Languages
English
Timeline
Temporary Housing Claims Account Manager
THD / Alacrity Solutions
08.2024 - 05.2025
Claims Billing Specialist, Account Representative II, Workman's Comp and Motor Vehicle
Accelerated Claims
05.2021 - 05.2024
Supplement Writer
CMR Construction
11.2018 - 03.2020
CAT Desk Adjuster
Erisk Solution
09.2018 - 11.2018
Property Manager
Maco Management
05.2017 - 08.2018
Supplement Writer
Storm Advisors
02.2017 - 07.2020
Insurance Sales Agent
Will Woods State Farm Insurance
06.2016 - 05.2017
High School Diploma -
Central High School
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