Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angel Mathena

ST. CHARLES

Summary

Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. great organization skills.

Overview

14
14
years of professional experience

Work History

Surgery Scheduler

SSM DePaul Hospital
06.2023 - Current
  • obtaining pre-authorizations and necessary approvals from insurance companies
  • collaborating with surgical facility to ensure all necessary equipment and resources are available
  • preparing patient surgery instructions prior to their procedures
  • verifying medications such as blood thinners and diabetic meds that may need to be held
  • obtaining cardiac or pcp clearances prior to surgery
  • scheduling testing, CT scans, vascular testing, etc ordered by the surgeon
  • updating the surgery board for all 12 surgeons daily, inpatient add ons, and cancellations
  • assuring patient's get appropriate post-operative care
  • responding to staff messages from the surgeons request
  • triage phone calls
  • choosing appropriate cpt codes for procedures before sending to the or schedulers

Care Navigator

Navvis and Company LLC
10.2022 - 12.2022
  • Educated member on gaps in care and assisted with scheduling provider appointments.
  • Identified gaps in care and assisted in closure of gaps.
  • Assisted members with social determinants of health and linked to appropriate community resources.
  • Maintained confidential health information according to state and federal regulations.
  • Organized patient schedules and assisted in planning transportation and payments.
  • Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
  • Assisted patients in scheduling doctor and healthcare appointments.
  • Assisted with and facilitated transition of care from hospitals, rehabilitation facilities, and skilled nursing facilities to home.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Provided excellent customer service to patients and medical staff.

Medical Receptionist

Mercy Family Medicine Olivette
03.2022 - 10.2022
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Maintained current and accurate medical records for patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Telecommunications Operator

Missouri Baptist Medical Center
08.2018 - 03.2022
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Connected callers with appropriate professional, department, or business.
  • Operated digital paging system to notify recipients of incoming calls.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
  • Maintained up-to-date knowledge of emergency call procedures.
  • started off as a lead screener and transitioned to lead Operator
  • assisted with onboarding activities
  • managed all overhead paging
  • obtained on call schedules for various departments
  • answered calls for Mo Bap and Barnes Jewish west county

Care Navigator

Mercy Virtual Care Center
06.2018 - 06.2020
  • Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals.
  • trouble shoot any patient equipment that may be malfunctioning
  • assisted patient with new onboarding with the program
  • monitored patient vital signs from a system called LMS
  • escalated any concerns as identified per protocol
  • schedule all patient appointments in epic for the advanced practioners, rn's and physicians on the care team

Medical Assistant

Washington University Kids Docs
05.2016 - 06.2018
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • vital signs
  • testing for rsv, flu, performed urinalysis, stool cultures
  • vision testing
  • spirometry testing
  • hearing testing
  • immunizations

Medical Assistant

SSM Heart Institute at DePaul
07.2011 - 05.2016
  • Completed EKGs and other tests based on patient presentation in office.
  • Measured patient pulse oximetry.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • prior authorizations
  • prescription refills
  • educated patient's on holter monitors
  • referals

Education

Associate of Applied Science - Health Administration

Missouri College
MO
05-2006

Skills

  • Maintaining confidentiality
  • Office workflow support
  • Office administration
  • Patient coordination
  • Educating patients
  • Schedule coordination
  • knowledge of epic
  • multi tasking
  • organization

Timeline

Surgery Scheduler

SSM DePaul Hospital
06.2023 - Current

Care Navigator

Navvis and Company LLC
10.2022 - 12.2022

Medical Receptionist

Mercy Family Medicine Olivette
03.2022 - 10.2022

Telecommunications Operator

Missouri Baptist Medical Center
08.2018 - 03.2022

Care Navigator

Mercy Virtual Care Center
06.2018 - 06.2020

Medical Assistant

Washington University Kids Docs
05.2016 - 06.2018

Medical Assistant

SSM Heart Institute at DePaul
07.2011 - 05.2016

Associate of Applied Science - Health Administration

Missouri College

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Angel Mathena