Angel Kong
Macao
Summary
Being a leader, besides from driving business goal, having the chance to witness the grown of the team and inspire them to develop their talent giving my the greatest joy. By adding value to the company vision and mission, to bring the team to their best and assigning the right people to their right position is the goal of my self motivation journey.
Luxury retail provide a dream and lifestyle advice to the clients. With the strategic planning on client journey, we would be able to ensure a sustainable business performance and life long client relationship in their different life occasion and moments.
Overview
10
10
years of professional experience
Work History
Deputy Head of Boutique
CHANEL
Macao
02.2022 - Current
- Strategic planning for upcoming business year, on both short term and long term plan
- Mapping the team member into groups to provide knowledge and skillset training for different stage of team member base on their learning needs.
- Provided both business and emotion coaching to the team to ensure healthy and sustainable growth of our team members in business and personal aspects.
- Maintain healthy recruitment and retention rate of the boutique by strategic stock allocation to target segment client.
- Foster a CRM environment within the team by providing solid CRM guideline and schedule regular CRM check point to make sure the quality of clienteling.
- Create a collaborative and supportive work experience for the team member to develop their talent.
- Empower team member to innovate projects and ideas to bring out different opportunities in business and future target.
RTW & FJ Department Manager
Christian Dior
Macau
01.2021 - 02.2022
- Seasonal buy for every fashion show for the boutique.
- Partner up with merchandiser to ensure the stock level is up to current status.
- Create leaderboard for supervisors so every staff in boutique can have better follow up and monitoring.
- Manage to sustain FJ sales to be APAC Number 1.
- Manage to increase the RTW business to have 100% growth vs 2020&2019
- Discuss and plan out career action plan for staff with Boutique Director.
Supervisor
Christian Dior
Macau
07.2019 - 12.2020
- The first high jewellery transaction in Macao (3.8M).
- Work closely with department manager to coach weak performer
- Set up daily monitoring system to closely follow up everyone's performance.
- CDM leader and trainer in boutique.
Assistant Supervisor
Christian Dior
Macau
04.2018 - 07.2019
- Settle the first couture HB transaction (1.2M) in Macao
- Top 3 best performance in Leadership Programme Macao.
- Selected as the first SA to attend The Stylist Workshop in Paris on Jun 18
- Collaborate with Training team to do styling seminar every season.
- Attended Paris Fashion Show of Dior SS 18.
- Second in charge in RTW department - key person to drive sales and assistant other colleagues.
- Set up morning training and exercises for the team.
Senior Sales Associate
Christian Dior
Macao
03.2017 - 04.2018
- Assist client to Paris Fashion Show on Sep 19.
- Top performer on CRM among the whole year.
- Selected as the Only Macao member of the Stellar Club (13 members in HKMO)
- In charge of Bin management - Clients' repair, work between repair office and clients.
- Key person to drive the team member on CRM mindset by set up a regular social media.
Sales Associate
Christian Dior
Macao
05.2015 - 03.2017
- Top Local Client Award among Macao.
- Top performer on CRM of the year 2015,2016.
Education
Bachelor of Arts - Criminology
University of New South Wales
Sydney 02.2012
High School Diploma -
Sacred Heart Canossian College (English Section)
Macao 06.2008
Skills
- Business Leadership
- Strategic Planning
- Sales Coaching
- Performance Evaluation and Monitoring
- Training Management
- Employee Motivation
Languages
Chinese (Cantonese)
First Language
English
Proficient
C2
Chinese (Mandarin)
Proficient
C2
French
Beginner
A1
Timeline
Deputy Head of Boutique
CHANEL
02.2022 - Current
RTW & FJ Department Manager
Christian Dior
01.2021 - 02.2022
Supervisor
Christian Dior
07.2019 - 12.2020
Assistant Supervisor
Christian Dior
04.2018 - 07.2019
Senior Sales Associate
Christian Dior
03.2017 - 04.2018
Sales Associate
Christian Dior
05.2015 - 03.2017
Bachelor of Arts - Criminology
University of New South Wales
High School Diploma -
Sacred Heart Canossian College (English Section)
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