Andrew Salzmann
Cleveland
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Experienced in business management, including team leadership, operational oversight, and process optimization, ensuring the delivery of high-quality service while driving organizational success. Skilled in building and maintaining customer relationships, resolving issues efficiently, and contributing to business growth through strategic problem-solving and strong communication.
Overview
15
15
years of professional experience
Work History
Pre-loader
UPS
11.2024 - Current
- Lifted and slid packages weighing up to 100 pounds on conveyor belts to transport items.
- Operated equipment while observing standard safety procedures.
- Helped train new employees in safe practices and warehouse procedures.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Assembled pallets and crates for secure transportation of materials.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Maintained clean, orderly work environment free of hazards.
Irrigation Installation and Maintenance Tech/Owner
The New Yard Company
09.2023 - Current
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Trained and motivated employees to perform daily business functions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Assisted in recruiting, hiring and training of team members.
Farrier
Salzmann Farrier Solutions
12.2017 - Current
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Trained animals in behavioral compliance or other special routines or commands.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Monitored animals for behavioral problems and signs of health issues.
- Developed strong organizational and communication skills from owning and operating business
Customer Service Representative
Willard AC
03.2022 - 09.2023
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Identified and resolved discrepancies and errors in customer accounts.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Investigated and resolved accounting, service and delivery concerns.
- Increased efficiency and team productivity by promoting operational best practices.
Woodshop Instructor
Camp Walt Whitman
05.2018 - 08.2019
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Developed and clearly presented classroom rules, guidelines and objectives.
- Optimized learning plans based on student performance and feedback.
- Promoted classroom safety, collaboration, and best practices.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Improved student performance by defining clear goals and communicating performance metrics.
Retail Associate
Nutrition Smart
03.2017 - 10.2017
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers and provided outstanding customer service.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Developed strong rapport with customers and created positive impression of business.
Retail Associate
HomeGoods
10.2016 - 03.2017
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Department Manager for Footwear
Gander Mountian
01.2016 - 10.2016
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
Landscape Groundskeeper
Woodgate Hill
01.2013 - 12.2015
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Collaborated with gardeners to plan and design outdoor spaces.
- Cut trees and shrubs to shape and maintain landscape.
- Coordinated with other landscaping professionals to improve outdoor areas.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
Childcare Assistant
YMCA of Greater Kansas City
01.2010 - 12.2012
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
- Maintained child-friendly environment by allowing frequent access to outdoor activities.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Supervised free play and other activities to keep children safe.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
Education
High School Diploma -
Blue Valley High School
05-2009
Certified Farrier Equivalence - Advanced Farrier Practice
Heartland Horseshoeing School
09-2017
No Degree - General
Johnson County Community College
Overland Park, KSNo Degree - Engineering Mechanics
University of Missouri
Columbia, MOSkills
- Order picking
- Workplace safety
- Storage management
- Package sorting
- Warehouse safety monitoring
- Package handling
- RF scanners
- Shipping and receiving
- Cash Register Use
- Deadline adherence
- Forklift operation
- Logistics
Timeline
Pre-loader
UPS
11.2024 - Current
Irrigation Installation and Maintenance Tech/Owner
The New Yard Company
09.2023 - Current
Customer Service Representative
Willard AC
03.2022 - 09.2023
Woodshop Instructor
Camp Walt Whitman
05.2018 - 08.2019
Farrier
Salzmann Farrier Solutions
12.2017 - Current
Retail Associate
Nutrition Smart
03.2017 - 10.2017
Retail Associate
HomeGoods
10.2016 - 03.2017
Department Manager for Footwear
Gander Mountian
01.2016 - 10.2016
Landscape Groundskeeper
Woodgate Hill
01.2013 - 12.2015
Childcare Assistant
YMCA of Greater Kansas City
01.2010 - 12.2012
High School Diploma -
Blue Valley High School
Certified Farrier Equivalence - Advanced Farrier Practice
Heartland Horseshoeing School
No Degree - General
Johnson County Community College
No Degree - Engineering Mechanics
University of Missouri
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