Andrew Mergelmeyer
Columbia,MO
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Receiver
Aurora Organic Dairy
03.2025 - Current
- Tested raw milk to make sure they are good for production
- {ump and receive raw milk.
- Work with truck driver to get them in and out efficiently
- Work with production to make sure dairy is going to the right places.
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Trained new employees on receiving procedures, improving overall team performance.
Front Desk Clerk and Key Holder
Vintage Stock
05.2024 - 03.2025
- Handle all cash and credit transactions
- Assist customers with any concerns or needs
- Provide suggestions based on what costumer is interested
- Close the store and count money checking sales and that the safe is correct, creating a deposit for the bank.
- Make sure the store is clean and running efficiently and ensure the happiness of the team and the customer experience.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Handled cash transactions accurately, maintaining balanced registers throughout shifts.
Resolutions
Wipro
01.2024 - 05.2024
- File Medicaid claims
- File Dental claim and both inpatient and outpatient medical forms
- Skilled at working independently and collaboratively in a team environment.
Accounts Receivable Clerk II
Scholastic
09.2022 - 01.2024
- Process orders and payments in a timely fashion
- Handle money transfers for multiple departments
- Provide accurate records of money processed and that they are placed correctly
- Processed customer payments efficiently and ensured accurate account updates.
- Assisted in resolving billing discrepancies through effective communication with clients.
- Monitored aging reports to prioritize collection efforts on overdue accounts.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
Material Handler/Mixer
Beyond Meat
07.2021 - 09.2022
- Work on the food production line and create quality product in a timely and safe manner.
- Assist with the quality control of products and follow the recipe for mixes to ensure high quality products.
- Follow health and safety guidelines and assist with quality assurance.
- Assisted in packing and labeling products for shipment, ensuring adherence to quality standards.
- Maintained cleanliness and organization of work area to promote safety and efficiency in operations.
- Supported inventory management by tracking stock levels and reporting discrepancies promptly.
- Used hand-held scanners and physical logs to accurately track item movements.
- Operated pallet jacks to transport materials efficiently within warehouse environment.
- Mixed raw ingredients into a mixer to be extruded into a final product.
Customer Service Representative
Socket Telecommunications
09.2020 - 07.2021
- Assist customers with new sales.
- Set up appointments for installs and dispatches.
- Handle financial transactions on phone and via mail
- Troubleshoot equipment and assist customers in a fast and friendly manner
Student Loan Counselor Call Center/Student Loan Processor
Missouri Higher Education Loan Authority
01.2018 - 05.2020
- Assist borrowers with questions in regards to student loans
- Provided best payment plan for borrowers depending on needs
- Took payments over the phone
- Processed student loans to place on the best plan available
- Entrusted with looking at borrowers income details and other student loans
- Resolved borrower inquiries through effective communication, improving overall customer satisfaction and trust.
- Conducted informational sessions, explaining repayment plans and strategies to manage student debt effectively.
- Assisted borrowers in completing applications for loan forgiveness programs, ensuring compliance with eligibility requirements.
- Provided guidance on student loan options, enhancing understanding of financial responsibilities.
Team Trainer
Taco Bell
03.2016 - 01.2018
- Train and coach new employees
- Handle cash transactions with a timely and friendly demeanor
- Ensure customer satisfaction in every facet of the business
- Work on the food production line
- Assisted in all closing procedures of the store
General Laborer/assembler
Porta-king
02.2015 - 01.2016
- Helped in the assembly of prefabricated buildings
- Ensured quality products to all customers.
- Operated various hand and power tools to complete assembly and construction tasks efficiently.
- Maintained clean and organized work areas to promote safety and productivity standards.
- Assisted in loading and unloading materials, ensuring timely delivery to job sites.
- Collaborated with team members to streamline workflows and enhance overall efficiency.
Shift Lead Jailer
Montgomery County Sheriff’s Department
09.2010 - 02.2015
- Booked and Released Inmates and Detainees
- Ensured in the safety and protection of Inmates and Detainees in the jail
- Trained new jailers in the policies and procedures of the jail
- Provided medical assistance to both Inmates and Detainees
- Worked closely with ICE to provide utmost care for Immigration Detainees
Clerk
Crossroads General Store
05.2008 - 09.2010
- Handled all cash and credit transactions
- Provided and friendly and customer oriented experience
- Ensured money and safe counts were correct
- Handled all closing paperwork and tasks were completed in a timely manner
Signal Analyst
United States Air Force
09.2004 - 03.2008
- Performed classified actions for the Intelligence Department (NSA)
- Provided detailed reports
- Analyzed signals intelligence data to identify potential threats and inform decision-making processes.
- Collaborated with cross-functional teams to enhance operational capabilities through effective data interpretation.
Cook
Mcdonalds
01.2002 - 07.2004
- Provided quality food in a timely manner
- Took customers orders and handled the transactions with a friendly demeanor
- Gave suggestions and told of new sales and products.
Education
College Credit Hours - Communications Degree
United States Air Force
Fort Meade, MD2008
High School Diploma -
Wellsville Middletown R-1 Highschool
Wellsville, MO03.2004
Skills
- Shipping and receiving
- Client support
- Product inspection
- Record preparation
- Leadership qualities
- Sales experience
- Team player attitude
- Time management
- Attention to detail
- Focused listening
- Data entry
- Customer relations
Certification
- PPCT(Pressure Point Control Tactics) hand to hand techniques learned for the jail.
- Top Secret Clearance acquired from the U.S. Military
- Access to National Student Loan Data System
- Clearance through federal government
Community Service
We Care Ministries, Montgomery City, Missouri, 2002, 2004, Volunteered at the local food pantry in Montgomery City Missouri
Timeline
Receiver
Aurora Organic Dairy
03.2025 - Current
Front Desk Clerk and Key Holder
Vintage Stock
05.2024 - 03.2025
Resolutions
Wipro
01.2024 - 05.2024
Accounts Receivable Clerk II
Scholastic
09.2022 - 01.2024
Material Handler/Mixer
Beyond Meat
07.2021 - 09.2022
Customer Service Representative
Socket Telecommunications
09.2020 - 07.2021
Student Loan Counselor Call Center/Student Loan Processor
Missouri Higher Education Loan Authority
01.2018 - 05.2020
Team Trainer
Taco Bell
03.2016 - 01.2018
General Laborer/assembler
Porta-king
02.2015 - 01.2016
Shift Lead Jailer
Montgomery County Sheriff’s Department
09.2010 - 02.2015
Clerk
Crossroads General Store
05.2008 - 09.2010
Signal Analyst
United States Air Force
09.2004 - 03.2008
Cook
Mcdonalds
01.2002 - 07.2004
College Credit Hours - Communications Degree
United States Air Force
High School Diploma -
Wellsville Middletown R-1 Highschool
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