Andrew McAlister
Gladstone
Summary
Professional with high standards, offering deep expertise in managing casino floor operations. Skilled in ensuring regulatory compliance, optimizing table game performance, and fostering collaborative atmosphere among staff. Known for adaptability, effective communication, and strong focus on achieving operational excellence. Prepared to drive significant impact through strategic planning and team leadership.
Overview
10
10
years of professional experience
Work History
Assistant Pit Manager
Argosy Casino
08.2021 - Current
- Managed daily financial transactions with accuracy, ensuring proper accounting practices were followed at all times.
- Ensured game integrity, closely monitoring gameplay to detect potential cheating or irregularities.
- Increased casino revenue by effectively managing table games and ensuring optimal customer satisfaction.
- Implemented effective performance evaluations for staff members, providing constructive feedback and opportunities for growth.
Dealer
Argosy Casino
05.2018 - 08.2021
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Adhered to company and game policies as well as state and federal regulations.
- Ensured accurate financial transactions by adhering to strict cash handling policies.
Caregiver
Senior Helpers
02.2018 - 08.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Medical Receptionist
Agave Pediatrics
08.2016 - 02.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
Parking Garage Attendant
U of A PTS
08.2014 - 05.2016
- Enhanced customer satisfaction by efficiently managing garage operations and providing prompt assistance to patrons.
- Implemented measures to reduce operational costs without compromising service quality or safety standards within the garage facility.
- Ensured optimal customer experience by addressing inquiries or concerns with professionalism and empathy.
- Assisted in the implementation of an effective parking system, maximizing space utilization within the facility.
Education
Bachelor of Science - Physiology
University of Arizona
Tucson, AZ12.2016
Bachelor of Arts - African American Studies
University of Arizona
Tucson, AZ05.2016
Skills
- Performance Evaluation and Feedback
- Strong decision-making
- Financial reporting and analysis
- Employee Training and Development
- Professionalism and Ethics
- Stress tolerance and resilience
- Microsoft Office Suite proficiency
- Team Leadership and Motivation
- Inventory control and management
- Staff Scheduling and Allocation
- Interpersonal relationship building
- Customer Service
Timeline
Assistant Pit Manager
Argosy Casino
08.2021 - Current
Dealer
Argosy Casino
05.2018 - 08.2021
Caregiver
Senior Helpers
02.2018 - 08.2018
Medical Receptionist
Agave Pediatrics
08.2016 - 02.2018
Parking Garage Attendant
U of A PTS
08.2014 - 05.2016
Bachelor of Science - Physiology
University of Arizona
Bachelor of Arts - African American Studies
University of Arizona
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