Andrew Beach
City Rent a Truck
Kansas City
7
years of professional experience
Dedicated professional with strong verbal and written communication skills. Experienced in branch operations and customer service, consistently achieving performance objectives through effective mentoring and operational oversight.
Work History
Branch Manager
1 Year 11 Months- Led branch operations, maintained compliance with company policies and procedures.
- Mentored and trained staff on customer service best practices and operational efficiency.
- Developed and implemented strategies to improve fleet utilization and reduce costs.
- Fostered strong relationships with customers, enhancing loyalty and repeat business.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Management Trainee
1 Year 4 Months- Handled day-to-day customer or client questions via telephone or email.
- Facilitated rental agreements for personal and commercial clients.
- Open and Close Contracts
- Properly inspected vehicles on check out and return
- Improved management skills by participating in rigorous training programs and workshops.
- Gained knowledge of company policies, protocols and processes.
Catalog Sales Manager
1 Year- Built long-lasting client relationships through excellent customer service and consistent followups.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed inventory levels effectively, balancing supply with demand to minimize costs.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Service Supervisor
1 Year 1 Month- Supervised daily operations to ensure seamless service delivery and customer satisfaction.
- Implemented process improvements to enhance workflow efficiency and reduce service delays.
- Trained and mentored staff on operational procedures and safety protocols.
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
Sales Representative
1 Year 1 Month- Developed strong client relationships through proactive communication and service excellence.
- Conducted product demonstrations, showcasing features and benefits to prospective clients.
- Assisted in identifying client needs, ensuring tailored solutions for optimal service delivery.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
Bachelor of Science - Art Management
Skills
Branch operations management
Operational efficiency
Customer service
Client relations
Relationship management
Time management
Verbal/written communication
Timeline
Branch Manager
City Rent a Truck
09.2024 - 08.2026Read More
Management Trainee
City Rent a Truck
05.2023 - 09.2024Read More
Catalog Sales Manager
CINTAS, Professional Uniform and Facility Services
04.2022 - 04.2023Read More
Service Supervisor
CINTAS, Professional Uniform and Facility Services
02.2021 - 03.2022Read More
Sales Representative
CINTAS, Professional Uniform and Facility Services
01.2020 - 02.2021Read More
Appalachian State University
Bachelor of Science from Art Management
Read More