Summary
Overview
Work History
Education
Skills
Timeline
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Andrea Sayre

St. Charles

Summary

Multi-talented Assistant Director focused on streamlining operations and increasing team productivity. Fully versed in office functions to meet deadlines. Mentors and coaches staff to optimal levels of productivity and leadership. Forward-thinking Assistant Director generates high-quality work. Leverages tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Assistant Director

Bright Horizons
St. Louis
12.2019 - Current
  • Manages daily workflow of personnel by scheduling, assigning tasks, tracking progress and providing assistance when needed.
  • Assists in developing strategic plans to meet organizational goals and objectives.
  • Establishes standards of excellence for customer service delivery throughout the organization.
  • Provides guidance to staff in resolving customer complaints.
  • Partners in financial activities, budgeting, forecasting, and tuition.
  • Ensures compliance with safety regulations among all personnel and families.
  • Oversees employee relations issues such as grievances, disciplinary actions and terminations.
  • Assists in maintaining policies and procedures to ensure compliance with federal, state, and local laws, including company and division.
  • Conducts training sessions on new processes or products for internal staff members.
  • Oversees the purchasing and inventory of classroom and center supplies.,
  • Assists in the coordination of special events and corporate functions.
  • Delegates work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remains calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provides leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.

Family Advocate

Riverbend Head Start & Family Services
Granite City
09.2019 - 12.2019
  • Advocated for families to access essential community resources and services.
  • Assisted in developing individualized service plans for diverse family needs.
  • Facilitated workshops and training sessions on parenting and communication skills.
  • Collaborated with local agencies to enhance support services for families.
  • Provided crisis intervention support during challenging family situations.
  • Documented client interactions and maintained accurate case records consistently.
  • Coordinated referrals to mental health and educational resources as needed.
  • Mentored new staff on family advocacy best practices and community outreach strategies.
  • Conducted home visits and kept in contact with families by phone in accordance with agency policies.
  • Partnered with families and provided resources to build growth that promoted better self-reliance.
  • Provided crisis intervention services during times of emergency or distress.
  • Determined availability of services and programs within community for parents with disabled youngsters.

Children's Service Worker III

State Of Missouri Children's Division
St. Charles
08.2012 - 08.2019
  • Conducted assessments to determine child welfare needs and service eligibility.
  • Coordinated resources and services for families to support child development.
  • Collaborated with social workers to create individualized service plans.
  • Monitored compliance with state regulations and policies related to child safety.
  • Mediated family meetings to address concerns and promote resolution strategies.
  • Documented case notes and maintained accurate records in the system.
  • Used job-related software to compose or prepare correspondence, case notes and technical reports
  • Maintained confidentiality through stringent handling of charts and data.
  • Worked with care team to assess client needs and discuss collaborative treatment efforts.
  • Interviewed clients individually and in groups to assess situations, capabilities and problems.
  • Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
  • Interfaced with local court system, attending court proceedings and working directly with attorneys.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
  • Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
  • Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children.
  • Attended hearings with victims to provide emotional support.
  • Reviewed and analyzed violent crime reports to identify crime trends.

Education

Bachelor of Science - Social Work

University of Utah
Salt Lake City, UT
12-2010

Associate of Arts -

St. Charles County Community College
Cottleville
05-2007

Skills

  • Strategic planning
  • Budget management
  • Staff training
  • Regulatory compliance
  • Customer service standards
  • Family advocacy
  • Case documentation
  • Resource coordination
  • Conflict resolution
  • Effective communication
  • Team leadership
  • Problem solving
  • Crisis intervention
  • Mentoring staff
  • Project management
  • Employee relations

Timeline

Assistant Director

Bright Horizons
12.2019 - Current

Family Advocate

Riverbend Head Start & Family Services
09.2019 - 12.2019

Children's Service Worker III

State Of Missouri Children's Division
08.2012 - 08.2019

Bachelor of Science - Social Work

University of Utah

Associate of Arts -

St. Charles County Community College

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Andrea Sayre