ANDREA RETZ
Summary
Tech-savvy Systems Support Specialist offering more than 4+ years of experience resolving complicated technical issues. Seasoned expert at tracking technology sector in addition to trialing hardware and software to compile knowledge-base resources. Extensive support for resolving crucial requests-for-service to maintain performance levels for nonstop operations environment. Detail-oriented troubleshooting to achieve necessary thresholds for addressing QA, sales and overall operations targets.
Developed strong problem-solving abilities and technical troubleshooting skills in fast-paced IT environment. Demonstrates effective communication and collaboration skills, ensuring optimal system performance and user satisfaction. Seeking to transition into new field, leveraging technical expertise and customer-centric approach to drive success.
Overview
14
14
years of professional experience
Work History
Systems Support Specialist
Lever1
09.2020 - Current
- Investigate and resolve time sensitive payroll errors.
- Work with clients either in person or via Teams to review and demo timekeeping systems.
- Complete full new client system builds inclusive of locations, departments, workers comp, SUTA, PTO, and retirement builds.
- Calculate and review new client payroll ensuring benefits, taxes, employee payments, and billing are accurate for the first payroll.
- Complete year end system maintenance for tax rate changes, minimum wage rate adjustments, and401K cut offs for the new year.
- Provide overall system support interdepartmentally and externally for clients.
- 4+ years Prism experience.
- Microsoft Systems - Word, Excel, Outlook, Teams, PowerPoint, SharePoint, One Drive.
- Timeco and Time & Labor experience.
- Provided exceptional customer service through clear communication, active listening, and prompt issue resolution.
Customer Service
Metro Park
04.2020 - 09.2020
- Operated AS400 and Swisslog for data entry and calculated employee hours.
- Assigned doors, checked in drivers, input driver times, and checked in trailers for next day deliveries.
- Printed out paperwork for customer orders 2nd shift pulled for next day deliveries.
- Provided exceptional customer service by proactively anticipating clients'' needs.
- Delivered exceptional customer service by addressing concerns promptly and professionally.
Scheduler
Z Hair Academy
12.2019 - 03.2020
- Spoke with clients over the phone and booked appointments through Phorest.
- Promoted additional services to clients that they could add to ensure they received the best salon experience.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Distribution Supervisor
VERITIV
11.2017 - 04.2019
- Recruited, trained, and supervised up to17 second-shift employees in a busy, fast-paced warehouse for a leading North America distributor of packaging, facility solutions, print and publishing products.
- Operated MHE system.
- Collaborated effectively with other warehouse managers and personnel within the Midwest to process orders and resolve complex issues.
- Maintained open lines of communication between upper management and frontline staff to address any concerns or issues promptly.
- Achieved Leadership Academy Certificate of Completion.
- Scheduled employee shifts and managed time off requests, maintaining optimal staffing levels at all times.
- Managed a team of warehouse employees, ensuring proper training and adherence to safety protocols.
- Conducted performance evaluations for direct reports, offering constructive feedback and opportunities for growth.
Night Grocery Manager
DILLONS
06.2011 - 11.2017
- Promoted to lead a team of 25 employees in a high-volume, fast-paced retail store operation.
- Received numerous incentive rewards for meeting sales goals, decreasing labor costs, achieving company goals and objectives, and getting things done on time.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Bachelor of Business Administration -
Baker University
Baldwin City, KS01.2016
Skills
- Payroll Processing
- System Support
- Team Development & Leadership
- Time management
- Customer support
- Teamwork and collaboration
- Remote support
- User access management
- Client relationship building
- Exceptional communication
LNGG
English
Timeline
Systems Support Specialist
Lever1
09.2020 - Current
Customer Service
Metro Park
04.2020 - 09.2020
Scheduler
Z Hair Academy
12.2019 - 03.2020
Distribution Supervisor
VERITIV
11.2017 - 04.2019
Night Grocery Manager
DILLONS
06.2011 - 11.2017
Bachelor of Business Administration -
Baker University
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