Andrea Lafon Reza
Kansas City
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Sales & Service Representative
AAA The Auto Club Group
01.2024 - Current
- Efficiently handled high volumes of customer inquiries daily, ensuring quick and thorough resolution of all issues and questions.
- Processed and updated insurance policies, including making endorsements, issuing new policies, and ensuring compliance with company standards.
- Proactively cross-sold additional AAA products and services, maximizing customer satisfaction and boosting sales opportunities.
- Delivered exceptional customer service, consistently receiving positive feedback and maintaining a record of excellent customer reviews.
Server
54th Street Grill & Bar
10.2023 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Licensed Insurance Agent
Matrix Insurance
06.2022 - 10.2023
- Calculated quotes and educated potential clients on insurance options.
- Processed all payments, maintained cash logs, and made endorsements on the clients policy as asked.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Customer Service Associate
Walmart
08.2021 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Coral Springs High School
Coral Springs, FL05.2021
Skills
- Bilingual
- Policy Adjustment Knowledge
- Insurance Industry Knowledge
- Operational Efficiency
- Professional Relationships
Certification
- Insurance producer Casualty for the state of Missouri
- Insurance producer Property for the state of Missouri
- Insurance producer Casualty for the state of Kansas
- Insurance producer Personal Lines for the state of Kansas
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Sales & Service Representative
AAA The Auto Club Group
01.2024 - Current
Server
54th Street Grill & Bar
10.2023 - 12.2023
Licensed Insurance Agent
Matrix Insurance
06.2022 - 10.2023
Customer Service Associate
Walmart
08.2021 - 06.2022
High School Diploma -
Coral Springs High School
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