Andrea DeFrank-Lullo
Ozark
Summary
Detail-oriented and fast-paced professional with a passion for problem-solving and excellent communication skills. Demonstrates the ability to build strong relationships and thrive in dynamic environments. Known for being a quick learner who adapts easily and excels as a team player. Commits to providing the highest quality care to customers while eagerly embracing new challenges.
Overview
15
15
years of professional experience
1
1
Certification
Work History
COMMERCIAL RESTAURANT TEAM LEADER
IKEA
01.2015 - 06.2024
- Supervises phases of menu changes, production & service, inventory & ordering, food storage & rotation, food preparation, recipe adherence, & plate presentation standards
- Manages performance through coaching & corrective efforts
- Crafted 30 coworker schedules within the allocated hours budget, while ensuring the integration of breaks and lunches per IKEA standards
- Conducted interviews to match qualified candidates with the specific job requirements per hiring needs.
- Managed payroll processing and rectified any discrepancies in timecards.
CREW TRAINER
MCDONALDS
01.2009 - 01.2015
- Upheld speed & quality of service to ensure a positive customer experience
- Maintained a clean & sanitary workstation throughout the day
- Developed a significant number of staff to ensure operational standards were met and monitored progress to ensure quality training of team members
- Kept workstation stocked & organized throughout the day based on sales forecast.
Education
High School Diploma -
Victor J Andrew High School
Tinley Park, IL05.2009
Skills
- Meticulous in handling administrative tasks with accuracy and precision
- Ability to identify issues, analyze root causes, and implement effective solutions to enhance efficiency
- Strong verbal and written communication skills
- Delivers exceptional customer service through attentive and personalized interactions
- Strong organizational skills in managing schedules, prioritizing tasks,and meeting deadlines
Certification
- Prometric Professional food manager certification (2023-2026)
- Illinois Food Handlers (2026)
Timeline
COMMERCIAL RESTAURANT TEAM LEADER
IKEA
01.2015 - 06.2024
CREW TRAINER
MCDONALDS
01.2009 - 01.2015
High School Diploma -
Victor J Andrew High School
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