ANDREA BENNETT
Kansas City
Summary
Seasoned senior registrar with several years of expertise managing forms, records and customer relations activities in settings. Knowledgeable in applicable regulations and standards. Customer service focused by working efficiently and assisting individuals with friendly service.
Overview
25
25
years of professional experience
Work History
Registrar
Research Medical Center
Kansas City
08.2023 - Current
- Delivered exemplary customer service to enhance patient satisfaction.
- Verified insurance benefits
- Collected patient liability amounts accurately.
- Ensured completion and accuracy of patient charts according to productivity standards.
- Interviewed patients and families to gather essential demographic and financial information.
- Secured necessary signatures for treatment consent and medical information release.
- Assigned insurance plans accurately, maintaining compliance with guidelines.
- Explained policies on services, pricing, and insurance billing to patients.
Medical Office Specialist
Encompass Medical Group
Lee's Summit
07.2021 - 03.2022
- Performed data entry of patient information into electronic health records system.
- Ensured compliance with HIPAA regulations regarding privacy of patient information.
- Scheduled laboratory tests and radiology procedures for patients as requested by physicians.
- Provided administrative support to medical staff, including scheduling patient appointments and managing physician calendars.
Medical Office Specialist
Bertram Caruthers Dermatology
Kansas City
11.2020 - 07.2021
- Answered and directed incoming calls in a professional manner.
- Wrote detailed clinical phone messages for physicians.
- Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
- Acquired insurance authorizations for procedures and tests ordered by attending physician.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
Veterinary Food Inspection Specialist
US Army Reserve
Independence
05.2000 - 05.2008
- Investigated complaints related to food safety or product quality issues.
- Evaluated processes that could lead to contamination or spoilage of products.
- Participated in training programs related to food safety regulations and standards.
- Maintained accurate records of inspection activities and results.
Education
Master of Science - Health Administration/Informatics
University of Phoenix
Tempe, AZ02-2013
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ01-2008
Skills
- Insurance verification
- Data entry
- Compliance management
- Customer service
- Effective communication
- Attention to detail
- Financial information collection
- Maintaining documents and records
- Admissions and registrations
- Verification and eligibility
- Adaptability and flexibility
- Meditech
- Patient registration
Accomplishments
- 2 time ARMY Achievement Medal recipient
Timeline
Registrar
Research Medical Center
08.2023 - Current
Medical Office Specialist
Encompass Medical Group
07.2021 - 03.2022
Medical Office Specialist
Bertram Caruthers Dermatology
11.2020 - 07.2021
Veterinary Food Inspection Specialist
US Army Reserve
05.2000 - 05.2008
Master of Science - Health Administration/Informatics
University of Phoenix
Bachelor of Science - Health Administration
University of Phoenix
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