Anaysha McKenzie
Raymore,MO
Summary
Highley personable customer service worker with 3+ years of experience in frontline customer service, team leadership, and training. Talent for identifying customers needs, resolving issues, and working as part of a team. Strong critical thinking skills with the ability to stay calm in stressful situations. Seeking a job where I can learn and grow with the company while continuing my college education.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
Five Guys Restaurant
04.2024 - Current
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Personal Shopper
Sam's Club
04.2023 - 04.2024
- Helping customer with any issues that may come across during there order
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Worked productively with customers to meet order requirements and service expectations.
Crew Member
Five Guys Restaurant
01.2022 - 01.2023
- Took orders, prepared meals, and collected payments.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Crew Member
Panda Express
04.2021 - 01.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
Crew Member
Belton Cinema 8
05.2021 - 08.2021
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Streamlined concession stand operations, resulting in reduced wait times for customers and increased revenue.
- Contributed to an efficient work environment by promptly completing assigned tasks during downtime between shows or shifts.
- Utilized excellent communication skills to guide customers through their movie-going experience, creating a positive atmosphere within the theater.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
Education
High school diploma -
Raymore-Peculiar Sr. High School
Raymore, MOGED -
Johnson County Community College
Overland Park, KS05.2026
Skills
- Cash Handling
- Customer service focus
- Decision-Making
- Employee Training
- Workplace Safety
- Staff Motivation
- Opening and closing procedures
- Training and mentoring
- Shipping & receiving
- Restaurant experience
- Leadership
- Kitchen Experience
- Food Safety
Certification
- Food Handler Certification
- Driver's License
Timeline
Shift Manager
Five Guys Restaurant
04.2024 - Current
Personal Shopper
Sam's Club
04.2023 - 04.2024
Crew Member
Five Guys Restaurant
01.2022 - 01.2023
Crew Member
Belton Cinema 8
05.2021 - 08.2021
Crew Member
Panda Express
04.2021 - 01.2022
High school diploma -
Raymore-Peculiar Sr. High School
GED -
Johnson County Community College
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