Analise Douglas
Wentzville
Summary
Proven leader and exceptional communicator, I elevated guest experiences at Lake Forest Country Club by mastering multitasking and fostering team collaboration. Skilled in POS systems and cash handling, I significantly boosted revenue and trained peers, emphasizing cleanliness and guest engagement. Achieved remarkable service quality, even in high-volume settings, by leveraging a strong work ethic and customer service excellence.
Overview
5
5
years of professional experience
Work History
Server
Lake Forest Country Club
02.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Beverage Cart Attendant
Bear Creek Golf Club
02.2022 - 01.2024
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
Shift Leader
Lulus Shaved Ice
03.2020 - 10.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Associate Degree In Nursing -
St Charles Community College
St Charles MoCosmetology - Cosmetology
The Salon Professional Academy
Charles Town, WVSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- High volume dining
Timeline
Server
Lake Forest Country Club
02.2023 - Current
Beverage Cart Attendant
Bear Creek Golf Club
02.2022 - 01.2024
Shift Leader
Lulus Shaved Ice
03.2020 - 10.2023
Associate Degree In Nursing -
St Charles Community College
Cosmetology - Cosmetology
The Salon Professional Academy
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