ANAINESHA J. FRANCIS-DILLARD
Kansas City
Summary
.Detail-oriented and proactive professional with over 10 years of experience in operations, customer service, and administrative support. Proven ability to manage multiple tasks in fast-paced environments while delivering superior results. Strong communicator with a talent for building relationships and enhancing team collaboration. Excited to leverage diverse skill set in a remote work environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Virtual Administrative Assistant Self-Employed
Self Employed
Kansas City, MO
01.2020 - Current
- Provide remote administrative support to small businesses, including scheduling appointments, managing emails, and data entry. - Developed and maintained organizational systems for document management and client communications, resulting in increased efficiency. - Collaborate with clients to understand their needs and tailor services to enhance productivity and streamline operations.
Customer Support Specialist
Customer Support Specialist DataAnnotation Company, Kansas City, MO | March 2017 – December 2019
Kansas City, MO
03.2014 - 12.2017
- Delivered exceptional customer service by responding to inquiries and resolving issues via phone, email, and chat, achieving a 95% customer satisfaction rating. - Trained new team members on company policies and customer service best practices, contributing to a cohesive and knowledgeable staff. - Analyzed customer feedback to identify trends and recommend process improvements, leading to a 15% reduction in response time.
Operations Coordinator
MEM Services, Kansas City, MO
Kansas City, MO
06.2014 - 02.2017
- Coordinated daily operations, including inventory management, vendor communications, and scheduling, ensuring smooth workflow.
- Implemented new tracking systems for project deadlines and deliverables, which improved team accountability and project completion rates.
- Assisted in the development of training materials for staff, enhancing onboarding processes and operational efficiency.
Education
MBA - Human Resources/Culture
Bachelor of Science in Communications University of Kansas
Lawrence KS06.2018
Associate Degree - Business Accountancy
University of Central Missouri
Warrensburg, MO07.2012
Skills
- Customer Service Excellence: Conflict Resolution, Client Relationship Management, Active Listening - Operations Management: Process Improvement, Workflow Optimization, Data Analysis - Administrative Skills: Scheduling, Data Entry, Document Management, Project Coordination - Technical Proficiency: MS Office Suite (Excel, PowerPoint, Word), Google Workspace, CRM Software (Salesforce) - Professional Skills: Remote Collaboration, Team Leadership, Verbal & Written Communication, Time Management
Certification
Notary Public - NNA Certified 11/2020, Sworn in-12/2020
Selected Awards & Honors
General Motors
- GM Fairfax Facility Innovator Award | 2017
Recognized for significant contributions to process improvements and operational efficiency within the facility.
- Peer of the Month | March 2017
Acknowledged by peers for exceptional teamwork and leadership in fostering a collaborative work environment.
- "It's on Me" Recognition for Safety & Ergonomic Advocacy | 2015
Honored for proactive efforts in promoting safety and ergonomic best practices within the workplace.
Self-Employed (Remote Operations Coordinator)
- Client Satisfaction Excellence Award | 2021
Received recognition for achieving a 95% client satisfaction rating through effective communication and service delivery.
- Outstanding Team Leadership Award | 2022
Acknowledged for successfully leading a virtual team that exceeded performance targets and implemented innovative remote work solutions.
Affiliations
General Motors | Fairfax Stamping & Assembly Plant
Remote Throughout Operations Supervisor
- Led cross-functional teams in high-pressure environments, fostering a positive culture and improving overall productivity.
- Analyzed operational data to identify bottlenecks; implemented process improvements (Kaizen) resulting in increased throughput and cost reduction.
- Served as a primary point of contact for team members, resolving workplace conflicts and managing performance metrics effectively.
- Coordinated resources and mobilized support groups to troubleshoot and resolve facility-wide operational challenges.
- Consistently recognized for safety leadership and ergonomic improvements, ensuring compliance with organizational standards.
Timeline
Virtual Administrative Assistant Self-Employed
Self Employed
01.2020 - Current
Operations Coordinator
MEM Services, Kansas City, MO
06.2014 - 02.2017
Customer Support Specialist
Customer Support Specialist DataAnnotation Company, Kansas City, MO | March 2017 – December 2019
03.2014 - 12.2017
MBA - Human Resources/Culture
Bachelor of Science in Communications University of Kansas
Associate Degree - Business Accountancy
University of Central Missouri