Front of House trainer at Chick-fil-A for two years, with experience in team development and customer service excellence. I was working as a sales associate and learned how to manage client feedback and make sales.
Overview
2
2
years of professional experience
Work History
Sales Associate
Rent One
Saint Charles
05.2025 - 08.2025
Conducted regular follow-ups to ensure client satisfaction and loyalty.
Analyzed client feedback to identify trends and improve service delivery.
Maintained a database of all current customers, their preferences, and purchase history.
Generated ideas for new products or services that would be attractive for existing customers.
Handled customer payments and managed cash register operations.
FOH Trainer
Chick-fil-A
Saint Charles
04.2023 - 05.2025
Trained team members on customer service standards and operational procedures.
Implemented training materials to enhance team knowledge of menu items.
Managed cash register transactions accurately and efficiently.
Supported training of new team members on service protocols.
Maintained cleanliness of dining area including tables, chairs, floors, windowsills.