Ana Moreno
Kansas City
Summary
Bilingual and detail-oriented administrative professional with over four years of experience managing data, records, and operational workflows across healthcare, customer service, and production environments. Skilled in data entry, record verification, scheduling, and billing, with proficiency in Dentrix and POS systems. Known for maintaining accuracy in high-volume environments, supporting team operations, and streamlining processes to improve efficiency. Skilled at keeping data accurate, and turning information into insights that help teams work smarter.
Overview
11
11
years of professional experience
Work History
Treatment Coordinator
NKC Dental
North Kansas City
01.2022 - Current
- Maintain and audit insurance, billing, and demographic data for over 500 active patient records, ensuring accuracy and compliance using Dentrix.
- Verify insurance eligibility, process claims, and resolve data discrepancies to support timely billing and revenue flow.
- Educate patients on treatment plans, procedures, and financial options, translating complex information into clear guidance.
- Coordinate and optimize patient scheduling workflows to maximize provider productivity and support monthly production goals.
- Manage check-in and check-out processes, validating and updating records in real time to maintain data integrity.
- Collaborate with dental laboratories to track case documentation, confirm provider orders, and ensure delivery timelines are met.
- Train and mentor new front-desk staff on software systems, data entry standards, and service protocols, improving onboarding efficiency.
Sales Associate
Bath and Body Works
Liberty
07.2016 - 02.2022
- Delivered personalized product recommendations by analyzing customer needs, contributing to increased satisfaction, and repeat business.
- Processed high-volume POS transactions accurately and efficiently during peak periods.
- Maintained merchandising standards, and organized product displays aligned with marketing campaigns.
Circuit Breaker Assembly Line
Milbank Manufacturing
Kansas City
03.2021 - 09.2021
- Operated machinery for production of electrical components.
- Documented production activities and maintained accurate logs for compliance.
- Assembled over 200 circuit breakers daily, maintaining quality, and workflow efficiency.
Lead Mobile Expert
MetroPCS Corporate Store
Kansas City
05.2015 - 06.2016
- Managed inventory of mobile devices and accessories for optimal availability.
- Provided technical support to customers via phone, email and in person.
- Collaborated with marketing teams on promotional activities for specific models or brands of mobile phones.
Education
High School Diploma -
East High School
Kansas City, MO05-2014
Associate of Arts -
Metropolitan Community College Maple Woods
Kansas City, Missouri, MOSkills
- Data entry
- Records management
- Insurance verification
- Claims processing
- Billing operations
- Dental coding
- Problem solving
- Financial counseling
- Customer relationship management
- Scheduling optimization
- Reporting tools
Languages
Spanish
Native/ Bilingual
Timeline
Treatment Coordinator
NKC Dental
01.2022 - Current
Circuit Breaker Assembly Line
Milbank Manufacturing
03.2021 - 09.2021
Sales Associate
Bath and Body Works
07.2016 - 02.2022
Lead Mobile Expert
MetroPCS Corporate Store
05.2015 - 06.2016
High School Diploma -
East High School
Associate of Arts -
Metropolitan Community College Maple Woods