Ana McCroskie
Kansas City
Summary
Dedicated to customer satisfaction, cleanliness and supply management. Highly productive and diligent with excellent conflict management and problem-solving abilities. Open Table Certified.
Overview
1
1
year of professional experience
Work History
Barback
Crossroads Hotel
Kansas City
03.2025 - Current
- Streamlined bar operations by restocking liquor, beer, glassware (That I would Wash), ice, and garnishes throughout shifts.
- Kept bar area organized and clean by clearing used glasses and disposing of trash promptly.
- Supported bartenders and servers by ensuring availability of essential supplies during busy service times.
- Managed opening and closing duties, including bar setup and preparation for the next opening shift.
- Oversaw preparation shifts in which I would make batches of all essential things.
- Oversaw inventory management to maintain adequate supply levels during peak hours.
Server Assistant
Lazia (Crossroads hotel)
Kansas City
11.2024 - Current
- Delivered dishes with precision and professionalism in a high-volume fine dining environment
- Performed tableside presentations for select dishes, enhancing the guest experience with polished service and detailed menu knowledge
- Memorized and confidently explained all menu items—including ingredients, preparation methods, and dietary considerations—despite frequent menu changes
- Coordinated with kitchen and expo chef to ensure every ticket was accurate and went out efficiently
- Supported servers by anticipating their needs, refilling service items, and helping maintain smooth, uninterrupted service.
- Maintained high service standards guest interaction.
- Stayed up to date on chef specials to assist both staff and guests effectively.
Maitre D'
Lazia
Kansas City
10.2024 - 04.2025
- Managed reservations, guest seating, and flow of service in a busy fine dining setting
- Interacted with guests prior reservation (Over phone or email) to create reservations and send out reservation details.
- Greeted guests, handled VIPs, and ensured a smooth, welcoming and elegant experience from arrival to departure.
- Coordinated between front-of-house and kitchen to keep service running on time and to standard.
- Resolved guest issues calmly and professionally, maintaining a high level of hospitality.
Education
Some College (No Degree) - Hospitality Administration And Management
University of Missouri
Kansas City, MOSkills
- Customer service
- Spanish Fluency
- Inventory management
- Menu knowledge
- Time management
- Fine dining service
- Table setting proficiency
- Food safety
- Beverage preparation
- Ingredient preparation
- Guest services
- Food presentation
- Kitchen support
- Cross-training capabilities
- Cocktail knowledge
- Liquor Laws Compliance
Languages
Spanish
Professional
References
References available upon request.
Timeline
Barback
Crossroads Hotel
03.2025 - Current
Server Assistant
Lazia (Crossroads hotel)
11.2024 - Current
Maitre D'
Lazia
10.2024 - 04.2025
Some College (No Degree) - Hospitality Administration And Management
University of Missouri