Amy M. Day
Kansas City
Summary
Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.
Overview
27
27
years of professional experience
Work History
Project Manager: Program Mgmt Intmd Analyst
Citibank, NA
Kansas City, MO
05.2025 - 06.2026
- Facilitated collaboration among diverse teams to execute operational strategies in support of organizational performance standards.
- Oversaw performance metrics, timelines, and operational priorities to drive successful outcomes.
- Formulated comprehensive project plans and timelines to drive alignment with organizational objectives.
- Orchestrated stakeholder meetings to gather requirements and achieve consensus on project objectives.
- Oversaw project documentation, ensuring compliance with internal policies and regulatory guidelines.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Conversion Team: Testing Intermediate Associate Analyst
Citibank, NA
Kansas City, MO
01.2019 - 05.2025
- Conducted thorough testing processes, including the development of test plans and cases, to guarantee software application functionality and efficiency.
- Performed comprehensive regression, system, and user acceptance testing (UAT) to ensure final product compliance with established business and technical requirements.
- Fostered effective communication between project managers and development teams to ensure clarity of requirements and timely issue resolution.
- Compiled comprehensive test reports featuring defect analysis, test coverage, and actionable recommendations for process enhancements.
- Applied analytical expertise to troubleshoot and rectify data integrity challenges and system discrepancies.
Recovery: Business Control Specialist 2
Citibank, NA
Kansas City, MO
09.2017 - 01.2019
- Implemented and refined established procedures to ensure timely completion of complex assignments while operating independently.
- Engaged with project managers to facilitate resolution of remediation issues, ensuring regulatory compliance for the bank.
- Assisted in coordinating project tasks through daily conference calls and project updates via email. Supported team members with training initiatives to enhance project delivery.
- Communicated critical issues and concerns to project managers and management to ensure proactive risk management.
- Engaged with cross-functional teams to optimize reporting processes, ensuring accuracy and timely delivery.
Recovery Operations: Talent Accelerated Program
Citibank, NA
Kansas City, MO
07.2016 - 09.2017
- Directed a team of 10-13 associates to drive achievement of individual and collective performance objectives.
- Monitored and executed daily controls aimed at preventing and eliminating business risks.
- Oversaw management of MIS volumes to guarantee timely completion of work within SLA.
- Collaborated with multiple business units to streamline NY asset sales process, ensuring timely progression.
- Collaborated with various business units to ensure effective execution of consent order and internal audit deliverables.
- Supported operational efficiency and productivity through seamless teamwork and communication.
Recovery: Workflow Coordinator 2
Citibank, NA
Kansas City, MO
03.2013 - 07.2016
- Coordinated workflow processes to enhance operational efficiency within collection services.
- Streamlined communication between departments, improving information flow and reducing response times.
- Developed and implemented training programs for new staff, ensuring adherence to compliance standards.
- Analyzed workflow data to identify bottlenecks, proposing solutions that optimized service delivery.
Collections Control Center: Workflow Coordinator 2
Citibank, NA
Kansas City, MO
08.2012 - 03.2013
- Assisted in evaluating workflow processes and redirected tasks as needed to meet operational strategies and objectives. Made staffing and scheduling decisions based on current volume and trends.
- Utilized specialized knowledge to monitor, assess, analyze, and evaluate operational processes and data.
- Delivered subject matter expertise to enhance compliance and operational efficiency in legal, internal host, telephony, and technology projects.
- Engaged with all management levels to deliver daily operational updates through diverse communication channels.
Collections: MAU, Escalation & Presidential
Citibank, NA
Kansas City, MO
02.1999 - 08.2012
- Navigated challenging client interactions through an expanded decision-making process, ensuring compliance with laws and regulations while achieving satisfactory outcomes for both clients and the organization.
- Achieved prompt resolution of presidential and executive concerns through effective email management. Maintained a 24-hour response rate to inquiries, ensuring efficient communication.
- Applied strong analytical skills and in-depth product knowledge to create tailored strategies for unique problem resolution.
Education
No Degree -
University of Missouri
Columbia, MOSkills
- Project management
- Project coordination
- Comprehensive project management
- Project timeline management
- Collaborative teamwork
- Progress monitoring for projects
- Proficient in time management
- Effective stakeholder communication
Timeline
Project Manager: Program Mgmt Intmd Analyst
Citibank, NA
05.2025 - 06.2026
Conversion Team: Testing Intermediate Associate Analyst
Citibank, NA
01.2019 - 05.2025
Recovery: Business Control Specialist 2
Citibank, NA
09.2017 - 01.2019
Recovery Operations: Talent Accelerated Program
Citibank, NA
07.2016 - 09.2017
Recovery: Workflow Coordinator 2
Citibank, NA
03.2013 - 07.2016
Collections Control Center: Workflow Coordinator 2
Citibank, NA
08.2012 - 03.2013
Collections: MAU, Escalation & Presidential
Citibank, NA
02.1999 - 08.2012
No Degree -
University of Missouri