Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AMY E. STEIN

St. Peter's

Summary

To obtain a full-time position that utilizes my skills as a Case Manager and Pharmacy Technician while also providing an opportunity for new professional challenges and personal growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

CASE MANAGER

Optime Care Specialty Pharmacy
11.2021 - Current
  • Utilize CPR+ and CareTend daily.
  • Assist in creating and maintaining the process workflow and expectations between client staff and team members.
  • Provide prompt response to inquiries from the client and sales team regarding case updates.
  • Conduct insurance verification and authorizations for patient coverage.
  • Manage REMS documents.
  • Create patient orders and associated prescription entries for new and refilled prescriptions.
  • Assist team with financial assistance requests.
  • Arrange all documents and materials for shipments initial and ongoing.
  • Provide detailed information to the client regarding payor denials.
  • Assist in preparing any ad hoc report requests from the client.
  • Assist in training and serving as a mentor for new team members.
  • Track all calls from client staff and perform trend analysis for potential enhancements.

PATIENT CARE COORDINATOR

St. Luke's Hospital
12.2018 - 11.2021
  • Partner with patients to set and meet healthcare goals.
  • Collaborate with St. Luke's Medical Group physicians to create and implement plans of care for patients.
  • Responsible for pre-visit planning for multiple physician practices and care gap management.
  • High-level chart review and analysis to identify care gaps.
  • Facilitate communication among all hospital departments.
  • Provide health coaching and motivational interviewing to over 50 patients per day.
  • Maintain knowledge of community services and resources available to patients.
  • Train St. Luke's Medical Group employees on quality measures.
  • Work alongside data analysts on various projects throughout the year that are determined by value-based contracts.
  • Provide in-depth discussion with patients about medication adherence to identify and resolve patient adherence barriers.

REGISTERED MEDICAL ASSISTANT

St. Luke's Medical Group
07.2017 - 12.2018
  • Utilized Cerner daily.
  • Administered various immunizations and therapeutic injections.
  • Notified patients regarding lab and diagnostic results.
  • Obtained referrals, prior authorizations and pre-certifications daily.
  • Collected patient co-payments and recorded payment transactions.
  • Recorded, managed and updated patient information and medical histories in accordance with HIPAA regulations.
  • Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
  • Ensured the cleanliness, sanitation and maintenance of all exam rooms and equipment.
  • Scheduled, rescheduled and verified patient appointments.

REGISTERED MEDICAL ASSISTANT

Women's Care Consultants
09.2016 - 07.2017
  • Assisted physicians with in-office procedures such as IUD insertions/removals, colposcopies, cryo freezings, vulvar biopsies, etc.
  • Secured pregnant patients to NST.
  • Prioritized and triage all patient phone calls.

REGISTERED MEDICAL ASSISTANT/FLOAT

Barnes West Medical Consultants
04.2016 - 09.2016
  • Utilized NextGen and ClinDesk.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Utilized InstaMed on a daily basis.

Education

Medical Assisting Diploma -

SANFORD-BROWN COLLEGE
Fenton, MO
03.2013

Bachelor of Science - Entertainment Management

MISSOURI STATE UNIVERSITY
Springfield, MO
05.2010

Skills

  • Critical Thinking
  • Proficient in Microsoft Office
  • Type 75 WPM
  • Team Leadership
  • Interpersonal Skills
  • Time Management
  • Patient Care
  • Adaptability
  • Patient Relations

Certification

Registered Medical Assistant (AMT) Mar 2013 - Present

Timeline

CASE MANAGER

Optime Care Specialty Pharmacy
11.2021 - Current

PATIENT CARE COORDINATOR

St. Luke's Hospital
12.2018 - 11.2021

REGISTERED MEDICAL ASSISTANT

St. Luke's Medical Group
07.2017 - 12.2018

REGISTERED MEDICAL ASSISTANT

Women's Care Consultants
09.2016 - 07.2017

REGISTERED MEDICAL ASSISTANT/FLOAT

Barnes West Medical Consultants
04.2016 - 09.2016

Bachelor of Science - Entertainment Management

MISSOURI STATE UNIVERSITY

Medical Assisting Diploma -

SANFORD-BROWN COLLEGE

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AMY E. STEIN