AMY E. STEIN
St. Peter's
Summary
To obtain a full-time position that utilizes my skills as a Case Manager and Pharmacy Technician while also providing an opportunity for new professional challenges and personal growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CASE MANAGER
Optime Care Specialty Pharmacy
11.2021 - Current
- Utilize CPR+ and CareTend daily.
- Assist in creating and maintaining the process workflow and expectations between client staff and team members.
- Provide prompt response to inquiries from the client and sales team regarding case updates.
- Conduct insurance verification and authorizations for patient coverage.
- Manage REMS documents.
- Create patient orders and associated prescription entries for new and refilled prescriptions.
- Assist team with financial assistance requests.
- Arrange all documents and materials for shipments initial and ongoing.
- Provide detailed information to the client regarding payor denials.
- Assist in preparing any ad hoc report requests from the client.
- Assist in training and serving as a mentor for new team members.
- Track all calls from client staff and perform trend analysis for potential enhancements.
PATIENT CARE COORDINATOR
St. Luke's Hospital
12.2018 - 11.2021
- Partner with patients to set and meet healthcare goals.
- Collaborate with St. Luke's Medical Group physicians to create and implement plans of care for patients.
- Responsible for pre-visit planning for multiple physician practices and care gap management.
- High-level chart review and analysis to identify care gaps.
- Facilitate communication among all hospital departments.
- Provide health coaching and motivational interviewing to over 50 patients per day.
- Maintain knowledge of community services and resources available to patients.
- Train St. Luke's Medical Group employees on quality measures.
- Work alongside data analysts on various projects throughout the year that are determined by value-based contracts.
- Provide in-depth discussion with patients about medication adherence to identify and resolve patient adherence barriers.
REGISTERED MEDICAL ASSISTANT
St. Luke's Medical Group
07.2017 - 12.2018
- Utilized Cerner daily.
- Administered various immunizations and therapeutic injections.
- Notified patients regarding lab and diagnostic results.
- Obtained referrals, prior authorizations and pre-certifications daily.
- Collected patient co-payments and recorded payment transactions.
- Recorded, managed and updated patient information and medical histories in accordance with HIPAA regulations.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Ensured the cleanliness, sanitation and maintenance of all exam rooms and equipment.
- Scheduled, rescheduled and verified patient appointments.
REGISTERED MEDICAL ASSISTANT
Women's Care Consultants
09.2016 - 07.2017
- Assisted physicians with in-office procedures such as IUD insertions/removals, colposcopies, cryo freezings, vulvar biopsies, etc.
- Secured pregnant patients to NST.
- Prioritized and triage all patient phone calls.
REGISTERED MEDICAL ASSISTANT/FLOAT
Barnes West Medical Consultants
04.2016 - 09.2016
- Utilized NextGen and ClinDesk.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Utilized InstaMed on a daily basis.
Education
Medical Assisting Diploma -
SANFORD-BROWN COLLEGE
Fenton, MO03.2013
Bachelor of Science - Entertainment Management
MISSOURI STATE UNIVERSITY
Springfield, MO05.2010
Skills
- Critical Thinking
- Proficient in Microsoft Office
- Type 75 WPM
- Team Leadership
- Interpersonal Skills
- Time Management
- Patient Care
- Adaptability
- Patient Relations
Certification
Registered Medical Assistant (AMT) Mar 2013 - Present
Timeline
CASE MANAGER
Optime Care Specialty Pharmacy
11.2021 - Current
PATIENT CARE COORDINATOR
St. Luke's Hospital
12.2018 - 11.2021
REGISTERED MEDICAL ASSISTANT
St. Luke's Medical Group
07.2017 - 12.2018
REGISTERED MEDICAL ASSISTANT
Women's Care Consultants
09.2016 - 07.2017
REGISTERED MEDICAL ASSISTANT/FLOAT
Barnes West Medical Consultants
04.2016 - 09.2016
Bachelor of Science - Entertainment Management
MISSOURI STATE UNIVERSITY
Medical Assisting Diploma -
SANFORD-BROWN COLLEGE