AMY KELLER
Amazonia
Summary
Practice Manager currently a former Decision Support Analyst and Accountant with deep experience in healthcare finance, reporting, and operations. Known for building efficient processes, reconciling complex accounts, and guiding teams to meet COGS, productivity, revenue goals and EBITA.
Overview
28
28
years of professional experience
Work History
Practice Manager
Countryside & East Hills Veterinary Clinics
01.2013 - Current
- Lead two vet clinics and a 22-person team; oversee AP/AR, payroll, pricing, inventory, human resources and bank reconciliations.
- Prepare financial reports and scorecards; track P&L, COGS budgets, productivity, and revenue targets.
- Improve processes for statements, month-end close, and vendor management.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Coordinated staff schedules to optimize clinic coverage and service delivery.
- Implemented training programs for new employees to enhance team performance.
- Conducted staff meetings to address concerns and promote a positive work environment.
Accounting Support-Part Time to Fulltime 2013
Countryside Veterinary Clinic
01.2008 - Current
- Paid invoices and coordinated with external accountants on monthly close tasks.
- Reviewed financials for errors and collaborated with owner on trends.
PRN Accounting
Mosaic
01.2013 - 01.2015
- Filled in for accountants while on maternity;
- Worked with medical directors' contracts to calculate medical director pay, processed entries, and reconciled spreadsheets.
- Worked in Facilities doing odd items as they needed.
Decision Support Analyst
Mosaic
01.2010 - 01.2013
- Delivered monthly analysis for Emergency, Pharmacy, Lab, Radiology, Wound Care, GI and Cancer Radiation.
- Produced dashboards and insights on margin, volume, and staffing; supported capital requests.
- Worked with team leaders, service leaders and process leaders to support the development and implementation of functional measures.
- Provided data and analysis to aid in interpretation of measurement results with moderate direction.
- Supported service and process leaders in a consultative capacity in developing business plans, establishing new services, identifying operational benchmarks and completing special projects as needed with moderate direction.
- Example of one major project was a CON on buying a new MRI machine.
- Coordinated routine individual projects by planning and organizing project steps utilizing 'PASTE' when needed.
- Provided education to staff, leadership and physicians regarding to process and functional measures and available reports and monitoring tools including TSI Decision Support System.
- Assisted in all levels of leadership in basic analysis of departmental expenses and clinical benchmarks determining departmental costs including developing labor and supply standards, and provide in-depth analysis of Department (ALB/DCM) and Patient Level modules including organization, preparation, evaluation, modeling, review, presentation and follow up of special projects related to service lines.
- Maintained knowledge of the TSI Decision Support system while staying current with latest updates.
- Also, maintained knowledge in Cerner and several other stand alone system in some departments.
Accountant
Heartland Health System
01.1998 - 01.2010
- Reconciled bonds, workers’ comp, pension, and self-insurance; balanced payroll bank accounts.
- Prepared financial statements
- Posted financial data in Excel spreadsheets.
- Managed clinic budgets, bank reconciliations, A/R allowances, and trust accounts.
- Coordinated audits by preparing necessary documentation and liaising with auditors.
- Created journal entries accurately and timely for month end close processes.
- Prepared monthly closing entries for multiple companies' books of records. Foundation, MHM, Physician Clinics and Hospital
- Assisted in budget process
Education
MBA - One year of Course work
Northwest Missouri State University
B.S. - Management, Accounting
Missouri Western State College
Skills
- Financial reporting
- Reconciliations
- Budgeting & forecasting
- AP/AR & payroll
- Inventory & pricing
- Process improvement
- Team leadership
- Healthcare operations
- Data analysis
- Problem solving
Affiliations And Tools
- Work with controllers, analysts, clinical leaders and process leaders; maintain audit-ready documentation.
- Proficient in spreadsheets and financial systems.
Timeline
Practice Manager
Countryside & East Hills Veterinary Clinics
01.2013 - Current
PRN Accounting
Mosaic
01.2013 - 01.2015
Decision Support Analyst
Mosaic
01.2010 - 01.2013
Accounting Support-Part Time to Fulltime 2013
Countryside Veterinary Clinic
01.2008 - Current
Accountant
Heartland Health System
01.1998 - 01.2010
MBA - One year of Course work
Northwest Missouri State University
B.S. - Management, Accounting
Missouri Western State College