Amy Young
Kearney
Summary
Results-driven Dietary Services Manager skilled in nutrition management, staff training, and food safety compliance. Proven track record of enhancing patient satisfaction through effective menu development and service quality improvements.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Dietary Services Manager
University Of Kansas Health System
Kansas City
01.2021 - 05.2026
- Managed daily operations of dietary services in a healthcare environment.
- Developed menus catering to diverse patient dietary needs and preferences.
- Collaborated with healthcare teams to optimize patient nutrition plans.
- Supervised staff to ensure compliance with food safety regulations.
- Conducted regular audits of food service practices to ensure compliance and safety standards.
- Coordinated training programs for new dietary personnel to enhance service quality.
- Implemented inventory control systems for efficient food procurement.
- Addressed patient feedback on meal quality and service to improve overall satisfaction.
- Provided leadership, direction and supervision of dietary staff members.
Food Service Manager
Aramark/University of Kansas Health System
Kansas City
07.2019 - 12.2020
- Managed daily operations of food service at a major health system.
- Developed innovative menus with culinary staff and hospital nutritionists to meet patient dietary needs.
- Ensured compliance with health regulations and safety standards in food preparation.
- Oversaw food preparation, production and presentation according to quality standards.
- Coordinated inventory management and procurement of food supplies efficiently.
- Implemented cost control measures to ensure effective budget allocation for food services.
- Oversaw team performance and provided training to enhance service quality.
- Coached staff on performance strategies to improve customer relations and service quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Kitchen Manager
OPAA Food Management Inc.
Chesterfield
05.2017 - 06.2019
- Managed daily kitchen operations and staff scheduling effectively.
- Ensured compliance with health and safety regulations consistently.
- Oversaw inventory management and ordering of kitchen supplies.
- Implemented quality control procedures for food safety standards.
- Coordinated with vendors for timely delivery of fresh ingredients.
- Streamlined kitchen workflows to enhance efficiency and productivity.
Bakery District Manager
Panera Bread / OBI, Inc
Mission
06.2014 - 05.2017
- Oversaw daily operations across multiple locations to ensure service quality.
- Managed staff recruitment, training, and performance evaluations for team development.
- Analyzed sales trends and adjusted staffing levels to meet customer demand.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Worked with direct reports to develop and implement action plans, improving operating results.
Office Manager
Jordan's Bakery & Deli Service
Kansas City
01.2001 - 12.2011
- Coordinated employee schedules to optimize staffing levels.
- Supervised staff members, organized schedules and delegated tasks.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Streamlined communication between departments for efficient service.
- Resolved customer inquiries promptly to ensure satisfaction and foster positive client relationships.
- Tracked invoices and payments for accurate accounts receivable and payable management.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Recorded daily invoices using in-house accounting software for accurate financial tracking.
- Organized daily operations for bakery and deli service.
Owner/Operator
Amy Renee's Bakery
Kansas City
12.2005 - 01.2008
- Managed daily bakery operations and scheduled staff to ensure smooth workflow.
- Developed and executed new menu items and seasonal offerings.
- Oversaw inventory control for ingredients and supplies to maintain stock levels and reduce waste.
- Maintained cleanliness and safety standards in the bakery environment.
- Engaged with customers to enhance experience and collect feedback for continuous improvement.
Bakery Manager
Roche's Price Chopper
Shawnee
02.1997 - 02.1999
- Managed daily bakery operations to ensure quality and freshness of products.
- Trained and supervised bakery staff on food safety and production techniques.
- Coordinated inventory management for ingredients and supplies to meet bakery production demands.
- Implemented baking schedules to enhance workflow and resource utilization.
- Ensured compliance with health regulations and safety standards in the bakery.
Assistant Bakery Trainer
Ball's Price Chopper/Hen House 4 B Group
Kansas City
03.1990 - 02.1997
- Trained newly hired top talent to fill key positions and maximize productivity.
- Designed training programs for new hires to ensure smooth integration into grocery operations.
- Led hands-on workshops to improve customer service skills among staff.
- Partnered with department managers to identify and address training needs.
- Implemented safety protocols and best practices for staff training.
- Evaluated trainee performance and provided constructive feedback.
- Mentored staff to promote a positive and efficient work environment.
Pasty and Bread Baker
M &M Bakery
Lawrence
05.1989 - 03.1990
- Prepared artisan breads using traditional techniques and high-quality ingredients.
- Monitored dough fermentation and rising processes for optimal flavor development.
- Operated commercial ovens and mixers to deliver high-quality baked goods.
- Organized and maintained cleanliness of baking area and tools to support efficient production.
- Ensured safe and sanitary environment by monitoring food product temperatures and freshness.
Bakery Manager
Alvin's IGA
Lawrence
06.1988 - 08.1989
- Managed daily bakery operations to ensure quality and freshness of products.
- Trained and supervised bakery staff to ensure compliance with food safety standards and improve production techniques.
- Coordinated inventory management for ingredients and supplies to maintain optimal stock levels and minimize shortages.
- Implemented baking schedules to streamline workflow and maximize use of resources.
Seasonal Worker
City of Lexington
Lexington
05.1986 - 06.1988
- Maintained public parks and recreational facilities during seasonal operations, ensuring safe and welcoming environments for visitors.
- Operated landscaping equipment to enhance grounds maintenance and improve aesthetic appeal of facilities.
- Ensured proper disposal and recycling practices in waste management efforts, contributing to environmental sustainability.
Cashier
Sixth Street IGA
Lexington
01.1985 - 06.1988
- Oversaw cash register operations, adhering to proper cash handling procedures to ensure transaction accuracy.
- Processed customer transactions accurately and efficiently at local grocery store.
- Delivered exceptional customer service by promptly addressing inquiries and concerns to enhance customer satisfaction.
- Assisted in maintaining organized and clean checkout area for customer convenience.
- Partnered with team members to efficiently restock shelves and maintain optimal inventory levels, supporting store operations.
Education
Some College (No Degree) - Fine Arts
College of Saint Mary's
Omaha, NESkills
- Nutrition management
- Menu development
- Food safety management
- Food safety regulations
- Catering operations
- Inventory control
- Budget management
- Staff training
- Team leadership
- Time management
- Problem solving
- Conflict resolution
Certification
- Serve Safe 2030
Accomplishments
- Kansas Feeding Kids Award
- Food Kitchen Manager of the Year
- Chocolatier Competition Participant
Affiliations
- Volunteer for Elderly Meals
- Volunteer for Planting Community Flower Beds
- Sew the Angels Gowns for babies and Families
- Sew for Project Linus/Binky Patrol
- 3rd Degree Black Belt Korean Tae Kwan Do
Timeline
Dietary Services Manager
University Of Kansas Health System
01.2021 - 05.2026
Food Service Manager
Aramark/University of Kansas Health System
07.2019 - 12.2020
Kitchen Manager
OPAA Food Management Inc.
05.2017 - 06.2019
Bakery District Manager
Panera Bread / OBI, Inc
06.2014 - 05.2017
Owner/Operator
Amy Renee's Bakery
12.2005 - 01.2008
Office Manager
Jordan's Bakery & Deli Service
01.2001 - 12.2011
Bakery Manager
Roche's Price Chopper
02.1997 - 02.1999
Assistant Bakery Trainer
Ball's Price Chopper/Hen House 4 B Group
03.1990 - 02.1997
Pasty and Bread Baker
M &M Bakery
05.1989 - 03.1990
Bakery Manager
Alvin's IGA
06.1988 - 08.1989
Seasonal Worker
City of Lexington
05.1986 - 06.1988
Cashier
Sixth Street IGA
01.1985 - 06.1988
Some College (No Degree) - Fine Arts
College of Saint Mary's