Amy Hople
Lifespa
Maryland Heights
13
years of professional experience
Experienced with providing comprehensive customer service. Utilizes client-focused approach to create customized treatment plans tailored to individual needs. Knowledge of latest skincare products and techniques ensures continuous client satisfaction and retention.
Work History
Esthetician
2 Years 11 Months- Performed customized facials, hydrafacials, microneedling, dermaplaning, and hair removal services aligned with client skin concerns.
- Conducted skin analysis and consultation to recommend appropriate treatment plans and homecare products.
- Maintained sanitation standards for treatment rooms, tools, and equipment between client appointments.
- Educated clients on skincare routines, product usage, and post-treatment care to support results.
- Analyzed skin condition and made appropriate product recommendations.
Nail Technician
2 Years 11 Months- Performed manicures and pedicures aligned with spa service standards
- Sanitized tools, workstations, and treatment areas to maintain hygiene compliance
- Consulted with guests to recommend nail services and enhance experience
- Established strong client relationships through exceptional customer service and communication skills.
- Maintained inventory of nail products, supplies, and sanitation materials
Customer Service Representative
1 Year 11 Months- Managed customer inquiries, orders, and service requests
- Resolved escalations by coordinating with sales, service, and logistics teams.
- Processed quotes, returns, and warranty claims with accuracy and policy compliance
- Improved response times by prioritizing urgent requests and streamlining follow-up tracking.
Medical Receptionist
3 Years 9 Months- Managed multi-line phones, scheduled patient appointments, and coordinated daily front-office workflow.
- Verified insurance eligibility, collected copays, and processed patient check-in and check-out paperwork.
- Assisted with referral coordination, prior authorizations, and specialist appointment preparation.
Front Desk Manager
3 Years 10 Months- Directed front desk operations, ensuring smooth client check-in, checkout, and appointment flow.
- Coordinated stylists' schedules to optimize booking accuracy.
- Managed point-of-sale transactions, payment processing, and daily cash reconciliation.
- Monitored retail inventory, restocking supplies.
Education
Cosmetology License
Esthetician License
Skills
Client relations and service
Spa retail sales
Timeline
Esthetician
Lifespa
11.2023 - CurrentRead More
Nail Technician
Lifespa
11.2023 - CurrentRead More
Customer Service Representative
Hussmann
12.2021 - 11.2023Read More
Medical Receptionist
Podiatry Associates
03.2018 - 12.2021Read More
Front Desk Manager
J Brokaw Solutions for Hair
10.2013 - 08.2017Read More
Current Trends Academy
Cosmetology License
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Current Trends Academy
Esthetician License
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