Summary
Overview
Work History
Education
Skills
Timeline
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Amy Cooper

St Louis

Summary

Accomplished restaurant professional with a strong work ethic and proven customer service skills at The Fountain On Locust. Excelled in team leadership and cash handling, enhancing guest satisfaction and operational efficiency. Demonstrated decision-making abilities, earning numerous customer recommendations. Managed high-pressure environments with effective time management, ensuring seamless service delivery.

Overview

7
7
years of professional experience

Work History

Manager, Server, Bartender

The Fountain On Locust
05.2024 - Current
  • Provided exceptional customer service, ensuring guest satisfaction and addressing concerns promptly.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.

Server

Schlafly Taproom
05.2018 - 04.2024
  • Maintained cleanliness and organization of dining area, adhering to safety regulations.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.

Server

Lombardo's Trattoria
12.2023 - 01.2024
  • Collaborated with kitchen staff to deliver accurate and timely food orders.
  • Managed multiple tables efficiently during peak hours, maintaining high service standards.
  • Processed customer payments accurately using point-of-sale systems.

Restaurant Hostess

Session Taco
01.2020 - 03.2020
  • Greeted and seated guests promptly, ensuring a welcoming environment.
  • Managed reservation system efficiently, optimizing table turnover and guest flow.
  • Coordinated with servers and kitchen staff to enhance service delivery and guest satisfaction.


Education

GED -

Belleville East
Belleville, IL

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Strong work ethic
  • Cash handling
  • Food service

Timeline

Manager, Server, Bartender

The Fountain On Locust
05.2024 - Current

Server

Lombardo's Trattoria
12.2023 - 01.2024

Restaurant Hostess

Session Taco
01.2020 - 03.2020

Server

Schlafly Taproom
05.2018 - 04.2024

GED -

Belleville East

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Amy Cooper