Amy Cooper
St Louis
Summary
Accomplished restaurant professional with a strong work ethic and proven customer service skills at The Fountain On Locust. Excelled in team leadership and cash handling, enhancing guest satisfaction and operational efficiency. Demonstrated decision-making abilities, earning numerous customer recommendations. Managed high-pressure environments with effective time management, ensuring seamless service delivery.
Overview
7
7
years of professional experience
Work History
Manager, Server, Bartender
The Fountain On Locust
05.2024 - Current
- Provided exceptional customer service, ensuring guest satisfaction and addressing concerns promptly.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Server
Schlafly Taproom
05.2018 - 04.2024
- Maintained cleanliness and organization of dining area, adhering to safety regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Server
Lombardo's Trattoria
12.2023 - 01.2024
- Collaborated with kitchen staff to deliver accurate and timely food orders.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Processed customer payments accurately using point-of-sale systems.
Restaurant Hostess
Session Taco
01.2020 - 03.2020
- Greeted and seated guests promptly, ensuring a welcoming environment.
- Managed reservation system efficiently, optimizing table turnover and guest flow.
- Coordinated with servers and kitchen staff to enhance service delivery and guest satisfaction.
Education
GED -
Belleville East
Belleville, ILSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Strong work ethic
- Cash handling
- Food service
Timeline
Manager, Server, Bartender
The Fountain On Locust
05.2024 - Current
Server
Lombardo's Trattoria
12.2023 - 01.2024
Restaurant Hostess
Session Taco
01.2020 - 03.2020
Server
Schlafly Taproom
05.2018 - 04.2024
GED -
Belleville East