Amy Christeson

Enhanced customer satisfaction by delivering prompt and accurate service solutions during field visits.

Responsibilities and AchievementsContinue to develop and demonstrate customer relations skills to build customer rapport. Communicate effectively with dispatch,
other technicians and management. Develop awareness of opportunities for sales activities, such as charging parts and labor and
offering Service Agreements. Broaden product exposure by continued technical training on hardware, software and systems .Diagnose, repair, provide preventative maintenance, and install systems, hardware and software on which the employee is trained (limited products).Become familiar with other resources available to handle complex problems (e.g. Technical Assistance Center, product experts, and
On-the-Job-Training with product leads).Develop proficiency for administrative duties such as Call Clearing, Email, Expense Vouchers, warranty parts return, reading/filing.
Technical Bulletins, Custody Confirmation. I also work with Sales Partners in tracking and managing medical equipment.

• Enhanced customer satisfaction by promptly addressing inquiries and concerns.
• Coordinated multiple tasks to enhance dispatch efficiency.
• Communicated with service personnel to provide necessary support and instructions.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• Answer multiple lines of communication via email, text, team and callbacks.

• Conducted periodic inventory audits to maintain accurate records and ensure minimal stock discrepancies.
• Provided training and guidance to junior technicians, fostering a supportive team environment that encouraged professional growth.
• Optimized inventory turnover rates by adjusting stock levels based on seasonal demand fluctuations and sales forecasts.
• Implemented inventory control system improvements, streamlining the tracking of stock levels and reducing manual labor requirements.
• Maintained open communication channels with internal departments to ensure timely resolution of material concerns or delays.
• Collaborated with cross-functional teams to optimize supply chain performance, resulting in reduced lead times for critical materials.
• Developed comprehensive documentation procedures for all aspects of materials management operations, enhancing traceability and accountability throughout the organization.
• Monitored inventory storage locations to guarantee safe and efficient movement of materials for stocking and issuing.
• Performed daily floor walks and supervised receive docks to investigate and resolve material issues.
• Forecasted materials replenishment levels by performing analysis of usage, issues and criticality.
• Operated automated part carousel to prepare piece count parts needed for packaging and labeling.
• Forecasted production schedules and adjusted plans to accommodate changes in demand.
• Collaborated with cross-functional teams to align production plans with customer requirements.
• Created and implemented tracking systems to monitor progress and meet deadlines.
• Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.

• Provided guidance to members to improve their understanding of services.
• Assisted members by addressing inquiries and resolving issues.
• Enhanced member satisfaction by delivering personalized service.
• Coordinated with team to deliver seamless member service.
• Addressed member feedback to improve service quality.
• Educated members on available resources for informed decision-making.
• Enhanced member loyalty by building strong relationships.
• Promoted services to members, increasing engagement.
• Answered questions about company offerings with knowledgeable responses about products and services.
• Answered inbound telephone calls from interested customers to persuasively discuss offerings.
• Troubleshot problems for callers and helped independently resolve common issues.
• Exceeded monthly sales targets consistently by implementing strategic selling techniques.
• Maintained high call volume for increased sales opportunities with efficient time management skills.
• Upsold products and services strategically, increasing average transaction value and revenue generation.
• Handled objections skillfully during calls by addressing customer concerns effectively, leading them towards making informed decisions.
• Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among clients.
• Escalated concerns or advanced problem calls to management staff.
• Streamlined the sales process with effective communication, resulting in quicker deal closures.
• Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
• Participated in cross-functional projects as needed to support company initiatives beyond the scope of phone sales responsibilities.
• Informed current and prospective customers of promotions and new or upgraded products.
• Educated customers on product and service benefits, explaining features and answering questions.
• Explained product prices and packages as well as answered questions and addressed concerns of customers.
• Utilized sales techniques to build customer interest and close sales.
• Pitched products and services to potential customers, securing new deals and sales opportunities.