Amina Carter
Kansas City
Summary
Dynamic customer care professional with a proven track record of enhancing customer satisfaction and efficiently addressing inquiries. Committed to fostering team collaboration and achieving positive outcomes while demonstrating adaptability to evolving needs. Expertise in communication and conflict resolution ensures a seamless customer experience and effective problem-solving. Passionate about delivering exceptional service that drives loyalty and satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
In Home Caregiver
Senior Helpers
Lees Summit, MO
08.2024 - Current
- Assisted with transfers to support mobility and independence
- Coordinated transportation for appointments and errands
- Monitored medication intake for accuracy and compliance
- Prepared meals; assisted with eating, laundry, and light housekeeping
- Managed errands and daily tasks efficiently
- Updated care plans based on client needs and preferences
- Documented care and reported changes promptly
- Followed care plans and maintained safety standards
Fast Food Cashier
Hardee's
Kansas City, KS
04.2024 - 07.2024
- Ensures order accuracy.
- Handling payments
- Assists with food preparation
- Positive attitude with customers
- Clean work area
- Uphold food safety regulations
- Ensuring customers are satisfied
Server
Arrowhead Senior Living
Lees Summit, MO
01.2023 - 02.2024
- Cleaned and set tables; maintained condiments
- Served beverages and assisted with orders
- Ensured timely, professional meal service
- Addressed tenant needs and requests
- Cleared tables and maintained dining area
- Managed bussing station; transported items
- Handled cleaning, recycling, and waste
- Performed floor care (vacuum, sweep, mop)
Caregiver
In Home Care Services
Kansas City, MO
07.2021 - 10.2022
- Provided companionship and emotional support
- Prepared meals and assisted with feeding
- Assisted with hygiene and grooming
- Managed finances and handled shopping/errands
- Provided medication reminders
- Performed light housekeeping and laundry
Babysitter
In Home Care Services
Kansas City, MO
02.2020 - 02.2021
- Reviewed caregiver instructions and sought clarification as needed
- Monitored feeding, hygiene, and daily living activities
- Guided minors in routines to build independence and life skills
- Secured premises in the evening to ensure safety
- Encouraged engaging individual and group activities
- Enforced curfews and household rules
- Modeled appropriate behavior aligned with caregiver guidelines
- Coordinated support with medical providers and family as needed
Education
High School Diploma -
Faith Bible College
Independence, MO05-2025
Skills
- Ensuring compliance with resident's rights
- Client acquisition
- Strong written and verbal communication
- Leadership experience
- Administrative support experience
- Domestic cleaning proficiency
- Organizational skills in personal assistance
- Customer service expertise
- Early Childhood Education
- Prioritization and scheduling
- Proficient in organization techniques
- Proficient in computer applications
- Customer engagement
- Early childhood education
- Dietary department experience
Certification
- First Aid Certification
Languages
English - Expert
Timeline
In Home Caregiver
Senior Helpers
08.2024 - Current
Fast Food Cashier
Hardee's
04.2024 - 07.2024
Server
Arrowhead Senior Living
01.2023 - 02.2024
Caregiver
In Home Care Services
07.2021 - 10.2022
Babysitter
In Home Care Services
02.2020 - 02.2021
High School Diploma -
Faith Bible College