Amie Hurst
Union,MO
Summary
Dynamic and results-driven professional with a proven track record at Evicore Healthcare and PNC Bank, excelling in roles that demand exceptional problem-solving and Microsoft Office Suite expertise. Leveraged teamwork and collaboration to enhance customer satisfaction and streamline operations, significantly contributing to organizational goals. Renowned for a goal-oriented mindset and a knack for implementing innovative solutions.
Overview
14
14
years of professional experience
Work History
New Hire Training Assistant 2
Evicore Healthcare
09.2023 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
Customer Service Associate
Evicore Healthcare
07.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Worked closely with clients assisting with their pre-authorization needs on both the Isaac and Image One platforms.
- Gained experience and knowledge in Medicare, Medicaid, and Commercial plans.
New Hire Training Assistant 1
Evicore Healthcare
06.2023 - 09.2023
- Gained valuable experience working within a specific departments, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Provided feedback to new hire agents through Focused Feedbacks and Side by Side sessions.
Branch Sales and Service Representative II
PNC Bank
05.2015 - 12.2019
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Listened to and resolved customer needs regarding services, products, and /or personnel.
- Met with management to develop methods and procedures to increase sales and promote business.
- Met with clients and developed financial strategies to assist in their financial needs and goals.
- Processed loan documents.
- Cash handling/management
- Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
Quality Assurance Specialist
Silverback Networks
06.2010 - 04.2015
- Provided regular updates to team leadership on quality metrics by communicating consistency problems.
- Conduct meetings with representatives to improve skills and customer experience
- Mentored Junior Quality specialists
- Recorded findings, collaborating with quality team to implement corrective actions.
Education
Associate of Science - Health Information Management
East Central College
Union, MissouriAssociate of Science - Data Analytics
Wilmington University
New Castle, DE05.2025
High School Diploma -
Union Hight School
Union, Missouri05.2008
Skills
- Teamwork and Collaboration
- Quick Learner
- Problem-Solving
- Attention to Detail
- Creative and Resourceful
- Microsoft Office Suite
- Spreadsheet tracking
- Multitasking and Organization
- Interpersonal and Social Skills
- Goal-oriented mindset
Timeline
New Hire Training Assistant 2
Evicore Healthcare
09.2023 - Current
New Hire Training Assistant 1
Evicore Healthcare
06.2023 - 09.2023
Customer Service Associate
Evicore Healthcare
07.2022 - Current
Branch Sales and Service Representative II
PNC Bank
05.2015 - 12.2019
Quality Assurance Specialist
Silverback Networks
06.2010 - 04.2015
Associate of Science - Health Information Management
East Central College
Associate of Science - Data Analytics
Wilmington University
High School Diploma -
Union Hight School
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