Amelia Stockdale
Springfield
Summary
Seasoned Program Coordinator with broad-ranging expertise in operations management and financial administration. Highly skilled in overseeing budget planning and championing strategic visions. Committed to driving teams toward success and sustaining organizational missions.
Overview
15
15
years of professional experience
Work History
Program Coordinator
Correction Services
Springfield
11.2010 - 05.2025
- Coordinated program schedules and activities for correctional facility operations.
- Developed training materials for staff on policy and procedure compliance.
- Facilitated communication between departments to enhance program effectiveness.
Executive Assistant/Licensed Loan Officer
Community Mortgage Brokers/UMortgage
Springfield
02.2021 - 05.2024
- Managed executive calendars and scheduled meetings to optimize time efficiency.
- Coordinated travel arrangements and itineraries for executives across multiple locations.
- Prepared and organized documents for client presentations and internal meetings.
- Assisted in the development of marketing materials for community mortgage services.
- Maintained confidentiality while handling sensitive information and documents.
- Implemented office procedures to improve workflow and enhance team collaboration.
- Supported financial reporting efforts by compiling data from various sources efficiently.
- Maintained confidential records and files related to executive operations.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Monitored incoming emails and responded accordingly in a timely manner.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Managed daily invoices, reports and proposals.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Coordinated meeting and work schedules for staff teams and executives.
- Set up meeting and event logistics for senior management and updated calendars.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Greeted visitors warmly upon arrival at the office premises.
- Managed all aspects of catering needs for special events hosted by the organization.
- Conducted research on various topics as requested by executives or senior management personnel.
- Developed effective filing systems for easy retrieval of information when needed.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Oversaw inventory control processes ensuring availability of supplies at all times.
- Followed proper accounting and bookkeeping procedures to support audits.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Facilitated communication between different departments within organization.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Assisted clients in selecting suitable mortgage products.
- Evaluated client financial profiles to determine loan eligibility.
- Managed loan application processes from submission to approval.
- Communicated with lenders to facilitate timely loan closings.
- Prepared and reviewed loan documents for accuracy and compliance.
- Guided clients through mortgage options and repayment plans.
- Built relationships with real estate agents for referral opportunities.
- Educated clients on credit scores and financial readiness for mortgages.
- Attended conferences and seminars related to the mortgage industry as needed.
- Researched market conditions and trends to identify potential opportunities for new business development.
- Maintained current knowledge of underwriting criteria by reviewing changes in government regulations and industry standards.
- Coordinated closings with title companies, escrow officers and real estate agents.
- Participated in continuing education courses required by state licensing authority.
- Analyzed financial statements, tax returns and other supporting documentation when necessary.
- Ensured compliance with all federal regulations pertaining to loans including RESPA, TILA, HMDA.
Education
Associate of Arts - General Studies
Ozarks Technical Community College
Springfield, MO05-2010
High School Diploma -
Parkview High School
Springfield, MO05-2005
Skills
- Project management
- Program coordination
- Policy compliance
- Training development
- Communication facilitation
- Event planning
- Financial reporting
- Document preparation
- Relationship management
- Problem solving
- Confidentiality maintenance
- Team collaboration
- Promotional planning
- Marketing materials
- Scheduling proficiency
- Project coordination
- Vendor management
- Expense tracking
- Office administration
- Program branding
- Reliability
- Adaptability
Timeline
Executive Assistant/Licensed Loan Officer
Community Mortgage Brokers/UMortgage
02.2021 - 05.2024
Program Coordinator
Correction Services
11.2010 - 05.2025
Associate of Arts - General Studies
Ozarks Technical Community College
High School Diploma -
Parkview High School