Ameenah Baker
Blue Springs,MO
Summary
Dedicated and detail-oriented professional with a robust background in healthcare communications and commercial banking services, including expertise in online banking support. Proven ability to manage high-volume client interactions while upholding confidentiality and delivering exceptional customer assistance in fast-paced environments. Recognized for strong multitasking, problem-solving, and interpersonal communication skills, demonstrating a consistent capacity to adapt quickly and provide efficient service under pressure. Committed to fostering positive client relationships and enhancing operational efficiency through effective communication and support strategies.
Overview
9
9
years of professional experience
Work History
Commercial Services Specialist
UMB Bank
Kansas City, Missouri
08.2017 - Current
- Supported commercial banking clients with account management, transactions, and service requests.
- Processed wires, ACH transfers, and account updates accurately and efficiently.
- Assisted with onboarding new business clients and ensuring compliance with internal policies.
- Provided online banking support and troubleshooting for business clients.
- Collaborated with internal teams to resolve client issues and maintain strong relationships.
- Demonstrated knowledge of commercial banking products, risk management, and client service excellence.
- Streamlined customer service processes to enhance client satisfaction and reduce response times.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Hospital Switchboard Operator
Olathe Medical Center
Olathe, Kansas
06.2022 - 03.2025
- Managed high-volume incoming, outgoing, and internal calls across hospital departments.
- Operated paging and emergency code systems (e.g., Code Blue, Code Red) following safety protocols.
- Provided courteous assistance and information to patients, visitors, and medical staff.
- Maintained updated directories and on-call schedules for hospital personnel.
- Ensured confidentiality of patient information in compliance with HIPAA regulations.
- Operated multi-line phone system to manage incoming calls efficiently.
- Directed patient inquiries and concerns to appropriate departments for timely resolution.
- Maintained accurate call logs and records for operational continuity.
- Collaborated with medical personnel to facilitate communication across departments.
- Improved call handling processes to enhance patient satisfaction during high-volume periods.
- Connected callers with appropriate professional, department, or business.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
Education
High School Diploma -
Paseo Academy of Fine Arts High School
Kansas City, Missouri01-2001
Cosmetology Certification - undefined
Manual Tech High School
Kansas City, Missouri01-2002
Skills
- Customer & Client Service Excellence
- Multiline Phone & Switchboard Operations
- Communication & Interpersonal Skills
- Commercial Banking & Account Management
- Online Banking Support
- Data Entry & Record Accuracy
- HIPAA & Confidentiality Compliance
- Process Improvement & Efficiency
- Problem Resolution & Team Collaboration
- Attention to Detail & Time Management
- Customer support
- Workflow management
Timeline
Hospital Switchboard Operator
Olathe Medical Center
06.2022 - 03.2025
Commercial Services Specialist
UMB Bank
08.2017 - Current
Cosmetology Certification - undefined
Manual Tech High School
High School Diploma -
Paseo Academy of Fine Arts High School