Amber Wesley
Grandview,MO
Summary
Experienced leader with a proven track record in providing exceptional service, supervising teams, and ensuring efficient operations in retail environments including clothing, grocery, and thrift stores. Skilled in managing inventory, implementing replenishment strategies, and executing merchandising tactics to drive sales. Known for problem-solving abilities and fostering positive customer interactions. Demonstrates reliability and strong commitment to success by maintaining sobriety since December 17, 2017. Dedicated to contributing to the growth of a customer-focused team as a Manager.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Production Team Member
Wornall Red Racks Thrift Stores
06.2024 - Current
- Efficiently processed and prepared donated clothing and other merchandise for the sales floor, directly contributing to inventory flow and visual presentation in a thrift retail setting.
- Maintained an organized and presentable work area, supporting a positive shopping environment for customers seeking value.
Receptionist
I-9 Sports
05.2024 - Current
- Served as the initial point of contact, providing excellent customer service and information to visitors.
- Managed check-in processes efficiently, ensuring a smooth and organized experience for customers utilizing sports programs.
- Saturdays Only
Replenishment Problem Solver & Team Lead (Co-Lead)
Chewy Fulfillment Center
02.2022 - 03.2024
- Co-led the Autostore Replenishment Put Away side, directing team members to ensure accurate and timely stocking of products, critical for meeting online retail customer demand (transferable to grocery and other retail logistics).
- Resolved inventory discrepancies, maintaining accurate stock levels essential for efficient order fulfillment and preventing customer dissatisfaction.
- Trained new team members on inventory management and operational procedures, demonstrating leadership in a fast-paced environment.
General Cleaner
JAN-PRO CLEANING SYSTEMS
12.2021 - 03.2022
- Maintained high standards of cleanliness and organization at various commercial locations, contributing to a positive and safe environment for staff and visitors (relevant to store upkeep in any retail setting).
Employment Gap Explanation
Jackson County, MO
12.2017 - 12.2021
- Focused on resolving a personal legal matter, culminating in acquittal of all charges on December 3, 2021. Prepared to re-enter the workforce with a strong commitment to professional success and contributing positively to a customer-focused retail team.
Temporary Employee
ProLogistix
09.2016 - 12.2017
- Collaborated effectively as part of a team in various temporary assignments.
Head Line Cook/Kitchen Supervisor
Fazoli’s
02.2016 - 08.2016
- Supervised a team of kitchen staff in a fast-paced food service environment, ensuring efficient order fulfillment and customer satisfaction (transferable leadership skills to grocery or other retail with prepared food sections).
- Managed food and supply inventory, minimizing waste and ensuring availability (relevant to inventory management in grocery retail).
- Trained new team members on food preparation, safety, and customer service standards.
- Handled customer inquiries and resolved order-related issues, demonstrating customer service skills.
Line Cook
Fazoli’s
02.2016 - 08.2016
- Quickly learned and executed all line cook responsibilities, demonstrating adaptability and a focus on efficient service. Transferred to the Belton location to support its opening and contribute to team success.
- Received corporate training and achieved 2nd place in a corporate kitchen training competition, showcasing a commitment to excellence in service and operational standards.
Youth Group Leader
LINC Before and After School Program
04.2012 - 02.2016
- Led and mentored groups of students, developing organizational, communication, and interpersonal skills essential for managing a diverse customer base and team in a retail setting.
- Planned and implemented engaging activities, demonstrating the ability to create positive and structured environments (relevant to in-store events or customer engagement).
- Communicated effectively with students and parents, building rapport and addressing concerns (key customer service skills).
Head Cook/Supervisor
Papa Lews
01.2011 - 12.2011
- Supervised kitchen staff and oversaw all aspects of food preparation and service.
- Managed inventory and ordering of supplies (relevant to grocery retail).
- Trained new kitchen staff, demonstrating leadership and coaching abilities.
- Interacted with customers to ensure satisfaction.
Entry Level Machine Operator
Hi Line Plastics
08.2009 - 01.2011
- Operated machinery efficiently while maintaining quality standards.
Hostess/Server/Food Runner
Sharps 63rd Street Bar and Grill
06.2007 - 08.2009
- Provided excellent customer service as the first point of contact and throughout the dining experience.
- Managed customer flow and seating efficiently.
- Trained new hosting staff, demonstrating leadership potential in a customer-facing role.
Call Center Customer Service Representative
Snelling Staffing, L.L.C.
11.2005 - 08.2007
- Handled a high volume of customer inquiries and provided effective solutions, building strong customer service skills applicable to any retail environment.
- Assigned to a third-party location
Cashier and Customer Service
Einstein Bros. Bagels
05.2006 - 03.2007
- Provided friendly and efficient service at the point of sale.
- Upsold products and promotions, contributing to sales goals.
- Maintained a clean and organized customer service area.
Daycare Worker
Snelling Staffing of Kansas City
11.2005 - 02.2007
- Demonstrated responsibility and organizational skills in a dynamic environment.
- Worked at several assigned locations
Prep Cook/Dishwasher/Busser
Suzis Casual Dining
01.2003 - 11.2005
- Supported the overall efficiency of the restaurant operations.
Education
Some College - Criminal Justice
ITT Technical Institute
10.2007
High School Diploma - undefined
Don Bosco Education Center
Kansas City, MO05.2005
Skills
- Customer Service & Sales: Exceptional Customer Service, Customer Relationship Management (CRM) (implied), Sales Techniques, Point of Sale (POS) Systems (implied), Handling Customer Complaints, Building Customer Loyalty
- Leadership & Team Management: Team Leadership, Training & Development, Supervision, Employee Motivation, Delegation, Performance Feedback, Conflict Resolution, Team Building
- Retail Operations: Inventory Management, Visual Merchandising (implied), Loss Prevention Awareness, Store Opening/Closing Procedures, Merchandising
- Communication & Interpersonal: Excellent Verbal Communication, Active Listening, Interpersonal Skills, Building Rapport, Team Collaboration
- Organizational & Time Management: Strong Organizational Skills, Time Management, Prioritization, Attention to Detail
- Other: Adaptability, Problem-Solving, Initiative, Work Ethic, Basic Computer Skills
Certification
- None at this time
- Willing to obtain, if needed for job.
Timeline
Production Team Member
Wornall Red Racks Thrift Stores
06.2024 - Current
Receptionist
I-9 Sports
05.2024 - Current
Replenishment Problem Solver & Team Lead (Co-Lead)
Chewy Fulfillment Center
02.2022 - 03.2024
General Cleaner
JAN-PRO CLEANING SYSTEMS
12.2021 - 03.2022
Employment Gap Explanation
Jackson County, MO
12.2017 - 12.2021
Temporary Employee
ProLogistix
09.2016 - 12.2017
Head Line Cook/Kitchen Supervisor
Fazoli’s
02.2016 - 08.2016
Line Cook
Fazoli’s
02.2016 - 08.2016
Youth Group Leader
LINC Before and After School Program
04.2012 - 02.2016
Head Cook/Supervisor
Papa Lews
01.2011 - 12.2011
Entry Level Machine Operator
Hi Line Plastics
08.2009 - 01.2011
Hostess/Server/Food Runner
Sharps 63rd Street Bar and Grill
06.2007 - 08.2009
Cashier and Customer Service
Einstein Bros. Bagels
05.2006 - 03.2007
Call Center Customer Service Representative
Snelling Staffing, L.L.C.
11.2005 - 08.2007
Daycare Worker
Snelling Staffing of Kansas City
11.2005 - 02.2007
Prep Cook/Dishwasher/Busser
Suzis Casual Dining
01.2003 - 11.2005
Some College - Criminal Justice
ITT Technical Institute
High School Diploma - undefined
Don Bosco Education Center
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