Amber Weis

• Supervised team of representatives by monitoring patient satisfaction, assessing performance and resolving complaints.
• Answered patient questions and fielded complaints to resolve issues.
• Coordinated with patients and healthcare professionals to meet patient needs.
• Scheduled and confirmed patient appointments with patients and healthcare professionals.
• Documented and managed patient information in computer systems.
• Scheduled patient appointments and procedures.
• Checked daily doctor schedules and verified insurance.
• Explained policies, procedures and services to patients.
• Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
• Received patient inquiries or complaints and directed to appropriate medical staff members.
• Promoted to “Referral Coordinator “
• Responsible for all incoming referrals from other practices.
• Created charts in EMR system and scheduled new patients Accordingly.
• Communicated with doctors and Nurses regarding referrals.
• Checked for Insurance eligibility , if out of network responsible for faxing back to referring providers.

• Compiled physical and digital documents, charts and reports to meet business and patient needs.
• Conducted patient intake interviews to collect medical information and insurance details.
• Updated group medical records and technical library to support smooth office operations.
• Answered phone calls to aid, information and medical personnel access to maximize office efficiency.
• Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
• Greeted callers with enthusiasm, answering all phone calls by second ring.
• Always observed strict HIPAA guidelines according to company policy.
• Entered patient information including insurance, demographic and health history into the system to keep all records up to date.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Answered patient questions and fielded complaints to resolve issues.
• Scheduled and confirmed patient appointments with patients and healthcare professionals.
• Documented and managed patient information in computer systems.
• Ran credit card batches and balanced deposits daily.
• Checked daily doctor schedules and verified insurance.
• Scheduled patient appointments and procedures.
• Balanced and reconciled cash drawer daily to maintain the department’s financial accuracy.

• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Greeted patients as they entered the clinic. Checked patients in and out.Answered the phone and scheduled patients. Collected copays and insurance. Prepped charts for technicians.

• open and closed clinic.

( temporary position, filled in for employee on maternity leave)

• Assisted with customer requests and answered questions to improve satisfaction.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Utilized various software and tools to streamline processes and optimize performance.

• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• worked as the middle PSR. Responsible for prepping charts. First to respond to incoming calls. Scheduling, pulling insurance. Backing up check in and check out when needed. dispense contact lens and collected copays.

Faxed and made copy’s when needed.

• Assisted with patient examinations and prepared equipment for diagnostic procedures.
• Maintained and calibrated ophthalmic instruments for optimal performance and accuracy.
• Educated patients on eye care practices and postoperative instructions effectively.

• Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
• Supported optometrists with vision
• screenings and exams by prepping rooms with medical instruments.
• Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
• Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
• Measured corneal curvature with keratometry or ophthalmometers to aid in diagnosis of condition.
• Was promoted and transferred to a new location as“ Optometrist technician trainer”
• I was responsible for training new potential technicians for other sister locations.
• The new office was a”Training Office. Since we were a skeleton crew ,It was imperative for me to learn each position.
• which included: check-in /out and optometrist duties.

• Scheduled the classes for instructors
• Enrollment
• Advertising
• Accounts
• Taught classes
• In charge of costumes/ makeup for recitals