Summary
Overview
Work History
Education
Skills
Timeline
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Amber Sparks

O'Fallon

Summary

Professional hospitality leader with proven track record in managing high-performance teams and driving customer satisfaction. Skilled in operational management, staff training, and budget oversight. Known for adaptability, strong problem-solving abilities, and focus on achieving results through collaborative efforts. Consistently delivers exceptional experiences for guests and employees, while maintaining high standards and efficiency.

Overview

7
7
years of professional experience

Work History

Restaurant General Manager

Jack in the Box (Missouri Jack LLC)
04.2023 - Current
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Ensured compliance with all health department regulations as well as company policies and procedures.

ISS Operations Manager

Instacart
09.2019 - 03.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities and metrics, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain knowledge to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

General Manger (Unit Manager)

Waffle House Restaurant
03.2018 - 06.2020
  • Managed all day-to-day operations as well as all administrative duties
  • Managed comparison reports, bank deposits, cash audits, commissary audits, and truck orders
  • Wrote schedules, managed conflict, hiring/firing, interviews
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.

Education

Bachelor of Science - Business Management

Everest University
St Louis, MO
10-2015

Skills

  • Operations management
  • Inventory management
  • Food safety
  • ServeSafe manager
  • Pre-shift walk-through
  • Staff scheduling
  • Customer engagement
  • Food preparation
  • Sanitation standards
  • Food service background
  • Point of sale (POS) system operation
  • Labor and food cost control

Timeline

Restaurant General Manager

Jack in the Box (Missouri Jack LLC)
04.2023 - Current

ISS Operations Manager

Instacart
09.2019 - 03.2023

General Manger (Unit Manager)

Waffle House Restaurant
03.2018 - 06.2020

Bachelor of Science - Business Management

Everest University

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Amber Sparks