Summary
Overview
Work History
Education
Skills
Timeline
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Amber Sipes

Wentzville

Summary

Dynamic retail leader with extensive experience at Coach Outlet, excelling in customer service and team leadership. Proven track record in enhancing store operations and driving sales through strategic merchandising and effective employee coaching. Recognized for fostering a positive work environment and achieving high customer satisfaction.

Overview

13
13
years of professional experience

Work History

Store Manager

Coach Outlet
10.2020 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Associate Manager

Coach Outlet
05.2015 - 10.2020
  • Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
  • Enhanced team productivity by implementing efficient project management strategies.
  • Championed employee engagement initiatives, boosting morale and promoting a positive workplace culture.
  • Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Generated repeat business through exceptional customer service.

Assistant Manager

Coach Outlet
07.2014 - 03.2015
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Increased sales through effective merchandising strategies and targeted promotions.

Skincare Lead

Sephora
02.2013 - 06.2014
  • Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
  • Utilized skin hydrometer to help determine customers' skin conditions.
  • Examined merchandise and took inventory to identify items to be reordered and replenished.
  • Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
  • Evaluated team performance and provided constructive feedback to drive continuous improvement among staff members.
  • Promoted cross-selling opportunities among team members by educating them on complementary products that enhanced overall client results effectively.
  • Partnered with management to establish and monitor sales goals, consistently meeting or exceeding targets.

Assistant Manager

Coach
01.2012 - 02.2013
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Education

Associate of Applied Science - Culinary Arts

Illinois Instute of Art
Chicago, IL
06-2006

High School Diploma -

Morton High School
Morton, IL
06-2004

Skills

  • Customer service
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Store merchandising
  • Strategic thinker
  • Retail inventory management
  • Team leadership and coaching

Timeline

Store Manager

Coach Outlet
10.2020 - Current

Associate Manager

Coach Outlet
05.2015 - 10.2020

Assistant Manager

Coach Outlet
07.2014 - 03.2015

Skincare Lead

Sephora
02.2013 - 06.2014

Assistant Manager

Coach
01.2012 - 02.2013

Associate of Applied Science - Culinary Arts

Illinois Instute of Art

High School Diploma -

Morton High School

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Amber Sipes