Amber Schmidt
Saint Robert
Summary
Highly experienced Customer Care advocate, known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Communicative Customer Service, dedicated to going above and beyond to create unforgettable guest experiences. Establish rapport with management and staff through quality of service and personal interaction.
Highly organized professional establishes relationships with customers. Stays calm under pressure.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
PAST CLIENT CARE SPECIALIST
Matt Smith Real Estate Group
02.2021 - 07.2023
- Kept reception area clean and neat to give visitors positive first impression.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Corresponded with clients through email, telephone or postal mail.
- Received and routed business correspondence to correct departments and staff members.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected, sorted, distributed and sent mail and packages.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Inside Sales Agent
MATT SMITH REAL ESTATE GROUP
04.2021 - 10.2022
- Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Implemented creative sales strategies to overcome challenges in a competitive market and exceed revenue goals.
- Streamlined internal processes for improved efficiency, leading to a more organized work environment.
- Exceeded quarterly revenue targets through persistent outreach efforts targeting key decision-makers within organizations.
SCHEDULE MANAGER
MOREDOCK FLOORING
07.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Server/Trainer/Customer Service
Cracker Barrel
04.2006 - Current
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Trained incoming staff on restaurant's practices, culture and procedures to maxi654Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.Trained incoming staff on restaurant's practices, culture and procedures to maximize job
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers.
- Increased sales by upselling to better menu options for the benefit of the Guest and Restaurant.
- Delivered orders in timely manner and corrected all issues to ensure guest satisfaction.
Filing Clerk
Phelps County Prosecuting Attorney's Office
05.2007 - 08.2007
- Optimized information gathering and presentations with implementation of practical filing system.
- Located missing file materials, which enabled prosecuting s to meet project deadlines and avoid lost man-hours.
- Adhered to all related company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
- Oversaw all aspects of file room operations and streamlined workflows to promote quicker turnaround.
- Administered gathering and preparation of files within strict deadlines and in alignment with specific needs.
- Upheld confidentiality of all information to avoid potential data breaches and client lawsuits.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department.
Cashier/Customer Service Representative/food prep
Taco Bell
05.2004 - 04.2006
- Reviewed and resolved differences between accounting information and cash drawer.
- Counted cash in register drawer to balance register at beginning and end of shift.
- Resolved issues with POS systems, card readers and receipt printers to prevent customer delays.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.
- Worked closely with [Job title] to solve problems and handle customer complaints.
- Food
Education
Diploma - undefined
Newburg High School
Newburg, MO2004
Skills
Customer Service, Skill training, mentoring, very good typing skills, Have exceptional grammar and knowledge of it, work well and calmly under pressure,learn quickly, work hard on tasks to the best of my ability to improve sales and productivity, Very sociable and works well with others,
- Point of sale knowledge
- Food sales and promotion
- Order accuracy
- Hospitality service expertise
- Guest relations management
- Performance improvement
- Sale expertise
- CRM proficiency
- Social media outreach
- Organized and Efficient
- Exceptional customer service
- Goals and performance
- Adept multi-tasker
- Data Entry
- Product Knowledge
- Client Relationship Management
- Customer Relationship Management
- Goal Setting
- Superior organizational skills
- Issue Resolution
- Lead Qualification
- Cold calling expertise
- Sales expertise
- Database Management
- Tenacious follow-up
- Persuasive negotiator
- Client Retention
- Excellent Communication
- Team Collaboration
- Adaptability and Flexibility
- Decision-Making
- Self Motivation
- Professional Demeanor
- Attention to Detail
- Cheerful and energetic
- Driven
Timeline
SCHEDULE MANAGER
MOREDOCK FLOORING
07.2023 - Current
Inside Sales Agent
MATT SMITH REAL ESTATE GROUP
04.2021 - 10.2022
PAST CLIENT CARE SPECIALIST
Matt Smith Real Estate Group
02.2021 - 07.2023
Filing Clerk
Phelps County Prosecuting Attorney's Office
05.2007 - 08.2007
Server/Trainer/Customer Service
Cracker Barrel
04.2006 - Current
Cashier/Customer Service Representative/food prep
Taco Bell
05.2004 - 04.2006
Diploma - undefined
Newburg High School
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