Amber Porter

served 150+ customers daily efficiently

provided excellent customer service

managed inventory

monitored product quality

optimized display, boosting sales

maintained cleanliness of deli/seafood area

trained new hires

Communicated with customers to coordinate deliver times.

Followed safety protocols when loading, unloading, driving, and delivering items.

Delivered items to residential addresses within specified time frames.

Updated records of driver locations, delays, and cancellations. Assigned drivers to appropriate routes based on customer needs. Provided timely updates to customers regarding their orders or requests.

Coordinated with other dispatchers to ensure efficient delivery schedules were met.

Resolved customer complaints related to service issues or delays. Tracked vehicles using GPS technology and provided real-time status updates as needed.

Managed a large volume of phone calls while ensuring accuracy in data entry.

Utilized various software systems to facilitate movement, planning and scheduling.

Provided customer service support to customers over the phone and by email.

Handled customer inquiries and complaints in a timely manner. Identified customer needs and provided appropriate solutions. Researched required information using available resources.

Followed up with customers to ensure their satisfaction.

Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.

Managed multiple tasks simultaneously while providing excellent customer service experience