Open To Work
Amber Murphree
Springfield
Work Preference
Summary
Versatile Customer Satisfaction Manager with background in enhancing customer experience and streamlining operational processes. Strong skill set includes conflict resolution, team leadership, and strategic planning. Previous work resulted in improved overall customer satisfaction ratings and increased efficiency within teams.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Satisfaction Manager
AutoZone
Springfield
03.2025 - Current
- Answer customer questions through communication and active listening.
- Collaborate and train team to enhance customer experience.
- Analyze customer feedback to identify improvement opportunities.
- Manage duties (cleaning, stock, etc) while helping customers.
- Conflict resolution and quick problem solving
- Lift heavy car parts up to 80lbs
- Change batteries and other small repairs
Crew Member
McDonald's
Springfield
05.2024 - 01.2025
- Provided excellent customer service in a fast-paced environment.
- Operated kitchen equipment to prepare food items.
- Maintained cleanliness and organization of dining and kitchen areas.
- Handled cash transactions accurately and managed the cash register.
- Followed food safety guidelines to ensure quality and hygiene standards.
Education
General Education Deploma
Springfield, MOSkills
- Conflict resolution
- Customer service
- Automotive knowledge
- Cleanliness and food safety
- Employee training
- Weight lifting
- Attention to detail
- Team management
Certification
- Class E drivers license
Languages
American sign language
Elementary
References
References available upon request.
Timeline
Customer Satisfaction Manager
AutoZone
03.2025 - Current
Crew Member
McDonald's
05.2024 - 01.2025
General Education Deploma