Amber Mitchell
Graff
Summary
Skilled in medical record-keeping and daily living assistance, demonstrating exceptional multitasking abilities.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Caregiver
Emerest Health CDS of Missouri
Mountain Grove, MO
07.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Office Manager
Shrock's Alignment
Mountain Grove, MO
10.2023 - 02.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Handled client payments and ensured proper documentation filed.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Housekeeper
Health Care Services Group
Mountain Grove, MO
07.2020 - 12.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for residents.
- Adhered to professional house cleaning checklist.
- Advanced floor care- stripping, waxing, scrubbing & buffing
- Deep cleaning and sanitation
Caregiver
Cox HomeHealth
Mountain Grove, MO
08.2019 - 06.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Monitored clients' overall health and well-being and noted significant changes.
Cashier/Stocker
Walmart
Mountain Grove, MO
08.2015 - 11.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Worked with floor team and managers to meet wide range of customer needs.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Stocked designated items on shelves, end caps and displays.
- Kept work areas neat, clean and free from debris.
- Interacted with guests in friendly and knowledgeable way.
CNA
Autumn Oaks Caring Center
Mountain Grove, MO
09.2009 - 05.2010
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Documented patient information and care activities in electronic health record.
CNA/APCA/OJT
Integrity Home Care & Hospice
Springfield, MO
08.2007 - 07.2009
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with housekeeping and shopping.
- Provided advanced personal care- bowel program
- On the job trainer for new hires
Education
High School Diploma -
Mountain Grove High School
Mountain Grove, MO05-2004
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Daily living assistance
- Multitasking and organization
- Basic housekeeping
- Verbal and written communication skills
- Medical record-keeping
Timeline
Caregiver
Emerest Health CDS of Missouri
07.2024 - Current
Office Manager
Shrock's Alignment
10.2023 - 02.2024
Housekeeper
Health Care Services Group
07.2020 - 12.2021
Caregiver
Cox HomeHealth
08.2019 - 06.2020
Cashier/Stocker
Walmart
08.2015 - 11.2018
CNA
Autumn Oaks Caring Center
09.2009 - 05.2010
CNA/APCA/OJT
Integrity Home Care & Hospice
08.2007 - 07.2009
High School Diploma -
Mountain Grove High School