Amber Mitchell
Graff
Summary
Skilled in medical record-keeping and daily living assistance, demonstrating exceptional multitasking abilities.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Caregiver
Emerest Health CDS of Missouri
07.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Office Manager
Shrock's Alignment
10.2023 - 02.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Handled client payments and ensured proper documentation filed.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Housekeeper
Health Care Services Group
07.2020 - 12.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for residents.
- Adhered to professional house cleaning checklist.
- Advanced floor care- stripping, waxing, scrubbing & buffing
- Deep cleaning and sanitation
Caregiver
Cox HomeHealth
08.2019 - 06.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Monitored clients' overall health and well-being and noted significant changes.
Cashier/Stocker
Walmart
08.2015 - 11.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Worked with floor team and managers to meet wide range of customer needs.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Stocked designated items on shelves, end caps and displays.
- Kept work areas neat, clean and free from debris.
- Interacted with guests in friendly and knowledgeable way.
CNA
Autumn Oaks Caring Center
09.2009 - 05.2010
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Documented patient information and care activities in electronic health record.
CNA/APCA/OJT
Integrity Home Care & Hospice
08.2007 - 07.2009
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with housekeeping and shopping.
- Provided advanced personal care- bowel program
- On the job trainer for new hires
Education
High School Diploma -
Mountain Grove High School
Mountain Grove, MO05-2004
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Daily living assistance
- Multitasking and organization
- Basic housekeeping
- Verbal and written communication skills
- Medical record-keeping
Timeline
Caregiver
Emerest Health CDS of Missouri
07.2024 - Current
Office Manager
Shrock's Alignment
10.2023 - 02.2024
Housekeeper
Health Care Services Group
07.2020 - 12.2021
Caregiver
Cox HomeHealth
08.2019 - 06.2020
Cashier/Stocker
Walmart
08.2015 - 11.2018
CNA
Autumn Oaks Caring Center
09.2009 - 05.2010
CNA/APCA/OJT
Integrity Home Care & Hospice
08.2007 - 07.2009
High School Diploma -
Mountain Grove High School
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