Summary
Overview
Work History
Skills
Timeline
Generic

Amber Miller

Linn,MO

Summary

Dynamic Lead Retail Specialist and Accounts Receivable professional with a proven track record at Scholastic. Excelled in leveraging teamwork and collaboration alongside data tracking to exceed performance goals. Demonstrated expertise in payment processing and customer service, significantly enhancing operational efficiency. Skilled in fostering professional relationships, ensuring high-quality outcomes through effective team leadership.

Overview

15
15
years of professional experience

Work History

Associate

HomeGoods
11.2024 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Lead Retail Specialist

Scholastic
10.2020 - 01.2025
  • Utilized excellent communication skills to build relationships with vendors, suppliers, and colleagues
  • Generated detailed monthly reports outlining key performance indicators related to sales goals
  • Provided leadership in training new team members on company policies and procedures
  • Monitored coworkers work to ensure quality and accuracy
  • Assisted others to complete tasks
  • Delegated work

Accounts Payable/Credit and Collections

Scholastic
10.2012 - 10.2021
  • Managed collections process for past due invoices using telephone calls, emails, letters
  • Followed up on delinquent accounts in accordance with company policies and procedures
  • Processed payments accurately and efficiently utilizing various payment methods
  • Researched and corrected errors related to misapplied payments or credits
  • Collaborated with other departments to resolve invoice discrepancies and disputes
  • Operated 10-key calculators, typewriters, and copy machines to perform calculations and produced documents

Cashier

Mcdonalds
01.2010 - 09.2012
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
  • Operated cash register and accurately processed payments
  • Processed customer orders and ensured the accuracy of their purchases
  • Trained new cashiers in the use of cash registers and processing payments

Customer Service Representative

Scholastic
08.2011 - 02.2012
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Assisted with training and mentoring new team members
  • Processed orders, returns, and exchanges in an accurate and efficient manner

Skills

  • Data Tracking
  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Team Leadership
  • Professionalism
  • Payment Processing
  • Reliability and punctuality

Timeline

Associate

HomeGoods
11.2024 - Current

Lead Retail Specialist

Scholastic
10.2020 - 01.2025

Accounts Payable/Credit and Collections

Scholastic
10.2012 - 10.2021

Customer Service Representative

Scholastic
08.2011 - 02.2012

Cashier

Mcdonalds
01.2010 - 09.2012

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Amber Miller