Amber Hays
Dixon
Summary
Results-driven office administrative assistant with a strong background in data management and confidentiality handling. Experience in improving workflows and enhancing communication within teams, committed to driving operational excellence and supporting organizational objectives.
Overview
17
17
years of professional experience
Work History
Office Administrative Assistant
Mine Safety and Health Administration
Rolla, MO
06.2022 - Current
- Coordinated scheduling of meetings, appointments, and travel arrangements to optimize time management.
- Managed office correspondence and documentation for efficient communication and record-keeping.
- Developed and maintained filing systems to enhance accessibility of information and streamline operations.
- Assisted in preparation of reports and presentations to support administrative functions and decision-making processes.
- Implemented process improvements that increased workflow efficiency within the administrative team.
- Trained new staff on office procedures, policies, and software applications to ensure smooth a smooth onboarding experience.
- Monitored inventory levels of office supplies, placing orders as necessary to maintain operational readiness.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Ensured timely completion of projects with diligent task prioritization, delegation, and follow-up.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
Office Assistant
Pulaski County Ambulance
Waynesville, MO
01.2022 - 06.2022
- Processed medical records and documentation with high accuracy to ensure compliance with regulations.
- Developed filing and organizational systems that improved document retrieval efficiency.
- Implemented inventory tracking system for office supplies, reducing costs through efficient management.
- Enhanced customer service by addressing inquiries promptly and providing accurate information to clients.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Secretary
Yoakum Dump Trucking
Rolla, MO
05.2019 - 06.2022
- Managed documentation and filing systems, ensuring compliance with industry regulations.
- Assisted in payroll processing, maintaining accuracy of employee records and timekeeping.
- Streamlined communication between departments, enhancing collaboration and efficiency.
- Coordinated scheduling for drivers, optimizing routes and minimizing downtime.
- Oversaw inventory management, tracking supplies and coordinating orders to prevent shortages.
- Developed training materials for new staff, improving onboarding processes and reducing ramp-up time.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Entered data into the system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
Student Contactor
United States Geological Survey
Rolla, MO
05.2017 - 05.2019
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Store Manager
Goody's Family Clothing
Rolla, MO
10.2009 - 01.2017
- Oversaw daily store operations, ensuring optimal staff performance and customer satisfaction.
- Trained and developed team members to enhance sales techniques and product knowledge.
- Analyzed sales data to identify trends, adjusting merchandising strategies accordingly.
- Oversaw staff scheduling, ensuring optimal coverage during peak hours.
- Enhanced visual merchandising standards to increase product visibility and appeal.
- Fostered a positive workplace culture through employee engagement initiatives.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Led team to achieve sales targets through effective training and motivation.
- Developed and implemented operational strategies to enhance customer experience.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Managed store organization, maintenance, and purchasing functions.
Education
Bachelor of Science - Organizational Leadership
Drury University
Rolla, MO05-2019
Skills
- Administrative support
- Data management
- Microsoft office
- Report preparation
- Database entry
- Billing and invoicing
- Schedule management
- File organization
- Document scanning
- Confidentiality handling
- Client communication
- Verbal communication
Timeline
Office Administrative Assistant
Mine Safety and Health Administration
06.2022 - Current
Office Assistant
Pulaski County Ambulance
01.2022 - 06.2022
Secretary
Yoakum Dump Trucking
05.2019 - 06.2022
Student Contactor
United States Geological Survey
05.2017 - 05.2019
Store Manager
Goody's Family Clothing
10.2009 - 01.2017
Bachelor of Science - Organizational Leadership
Drury University