Amber Cunningham
Oak Grove
Summary
Dynamic leader with proven expertise in customer service management and relationship building, honed at D&C Contractors. Excelled in staff hiring and team leadership, significantly enhancing customer satisfaction and loyalty. Achieves exceptional results through effective decision-making and attention to detail.
Overview
14
14
years of professional experience
Work History
Owner/Manager's Assistant
D&C Contractors
04.2010 - 07.2024
- Recognized individual contributions to motivate and inspire teams.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
The Zip Bar and Grill
02.2020 - 05.2022
- Led training initiatives, enhancing employee skills and confidence.
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Established open lines of communication with team for feedback and suggestions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma -
Fort Osage High School
Independence, MOSkills
- Customer relations
- Relationship building
- Verbal and written communication
- Staff hiring
- Attention to detail
- Decision-making
- Team leadership
- Customer service management
- Scheduling
- Goal setting
- Quality assurance
- Inventory control
Languages
English
Timeline
Assistant Manager
The Zip Bar and Grill
02.2020 - 05.2022
Owner/Manager's Assistant
D&C Contractors
04.2010 - 07.2024
High School Diploma -
Fort Osage High School
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