Amber Clements
Kansas City
Summary
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Recess Monitor
North Kansas City School District
04.2023 - Current
- Maintained a clean and organized outdoor play area, allowing for safe movement and accessibility for all students.
- Collaborated with teachers to identify specific needs or concerns regarding individual students, fostering better support systems.
- Managed emergency situations calmly and efficiently, minimizing risk factors for injury or distress on the playground.
- Improved playground safety by consistently monitoring student interactions and addressing potential conflicts.
- On several teams/committees regarding behavioral health; PBIS, Conscious Discipline, Restorative Practices
Emergency Medical Technician
KC Medical, Inc
07.2025 - Current
- As onsite event medic (EMT), respond to emergent and non-emergent calls for medical aid
- Venues range from small private events to large scale concerts, low acuity conferences to high acuity rodeos and motocross events
- Sound decision making skills, ability to quickly assess situation and coordinate additional resources through local Fire and EMS departments
- Often only provider for event
- Report writing (PCR's) of incidents/medical calls
- Provide outstanding customer service to event staff, organizers, and patrons
- Maintain inventory control in First Aid rooms/offices and in medical supply locations.
Customer Service Associate/ISO Auditor
Specialty Medical Systems
12.2014 - 04.2016
- Act as liaison between hospitals/doctors requesting service for endoscopy repair and the technicians that perform the repairs
- Parts ordering and communication with major endoscopy companies
- Sterilization and disinfection
- Data entry, monthly reports, billing, shipping
- Endoscopy department ISO auditor
- Came home to raise family while husband traveled for work.
Security Coordinator
Associated Wholesale Grocers
01.2013 - 11.2014
- Responsible for conducting criminal background investigations on applicants for corporate offices, warehouses, and grocery stores around the country
- Assist Security Manager in conducting corporate white collar and warehouse accident/incident investigations
- Conducted regular inspections and audits of security systems, facilities and personnel to facilitate ongoing operational improvement.
- Orient and train new hires or contracted personnel
- Access/egress control and safety/security patrols
- EMT duties included medical response and drug and alcohol screenings
Security Supervisor/EMT
Ameristar Casino
11.2010 - 05.2011
- Supervise shift of 15-19 officers, work with Missouri Highway Patrol Gaming
- Division on investigations, inspect identification of patrons accessing the casino floor with alleged fake identification, attend and protect movement of casino assets
- As EMT, respond to calls for medical aid, report writing of accidents/incidents in Perspective report software, inventory control of medical supplies and cabinets.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Volunteer
North Kansas City Hospital
06.2003 - 08.2003
- Oncology ward
- Responsibilities were to interact with patients by means of retrieving asked-for items, refilling water jugs and communication interaction
- Assisted unit secretaries in re-filling doctor's orders, filing paperwork, checking in medicine from the pharmacy, and sorting various paperwork.
Education
Certificate in Emergency Medical Technician -
Denver Health Paramedic Division
Denver, CO04-2025
Certificate in CNA -
MEDS KC
Independence, MODiploma - undefined
North Kansas City High School - North
No Degree - EKG Tech
KC School of Phlebotomy
Kansas City, MO01-2024
Skills
- BLS
- Anatomy Knowledge
- Physiology Knowledge
- Vital Signs
- Team collaboration
- Problem resolution
- Patient Care
- Administrative Experience
- HIPAA
- Critical Thinking
- Customer Focus & Orientation
- Responding to customer situations with sensitivity
- Customer service
Affiliations
National Registry of Emergency Medical Technicians
Certification
Missouri Licensed EMT
Active BLS
Certified EKG Technician
Timeline
Emergency Medical Technician
KC Medical, Inc
07.2025 - Current
Recess Monitor
North Kansas City School District
04.2023 - Current
Customer Service Associate/ISO Auditor
Specialty Medical Systems
12.2014 - 04.2016
Security Coordinator
Associated Wholesale Grocers
01.2013 - 11.2014
Security Supervisor/EMT
Ameristar Casino
11.2010 - 05.2011
Volunteer
North Kansas City Hospital
06.2003 - 08.2003
Diploma - undefined
North Kansas City High School - North
Certificate in Emergency Medical Technician -
Denver Health Paramedic Division
Certificate in CNA -
MEDS KC
No Degree - EKG Tech
KC School of Phlebotomy
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